Guest Relations Executive - Fixed Term Contract
Salary - Competitive Schedule - Full Time
Experience - 3 years experience in luxury hospitality
Ambassadors Clubhouse is on the lookout for a dedicated and dynamic VIP Guest Relations Executive to become an integral part of our esteemed team.
Initially on a fixed term contract of 3 months.This position is focused on providing an unparalleled dining experience for our VIP guests and members, ensuring they feel valued and catered for at every visit.
The ideal candidate will possess exceptional interpersonal skills, a deep passion for hospitality, and a proven track record of building enduring relationships with High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) individuals.
The Restaurant Ambassadors ClubHouse
Named after the Sethis maternal grandfather, a former Indian Ambassador, the restaurant will take inspiration from his summer house in Dalhousie (formerly part of Punjab) and North Indias abandoned party mansions, as well as the founders own Punjabi heritage.
The menu focuses on the cuisine of undivided Punjab. Culinary traditions and rare regional recipes will be showcased with a menu featuring classic papads, chaats & bitings, lesser-known kebabs cooked across the tandoor, sigri and tawa; curries cooked in cast-iron karahis and clay matkas, pilaus, biryanis, tandoor-roasted breads, and classic desserts.
An all-day drinks list brings guests through lunch to dinner to late-night party, with a focus on tequila and mezcal cocktails blended with regional produce. Highlights include a selection of Punjabi Margaritas all made with exotic north Indian fruits and citrus and paired with chaat masala spiced salts. Encapsulating the traditions of Punjab where hospitality and generosity are celebrated through the sharing of fine liquor in abundance.
The dining room features a maximalist central bar with a gold dome, booth seating and counter dining while the lower ground floor will feature a drinking and dining space, alongside a DJ booth, open until late.
The Position As a Guest Relations Executive, you will ensure exceptional guest experiences from initial enquiry through their visit. You'll manage bookings efficiently while building lasting relationships with guests and VIPs.
Key Responsibilities:
Manage the reservation system and guest communications to maximise capacity and satisfaction.
Provide warm, personalised service for all guests, with special attention to VIPs.
Develop and maintain relationships with regular patrons and VIP contacts.
Managing VIP phone, ensuring enquiries are met with urgency.
Prepare reports on reservations, guest satisfaction, and other key metrics.
Represent the company at industry networking events.
Support the Events team with business development opportunities.
Requirements:
Previous experience in reservations or guest relations.
Previous experience with Seven Rooms reservation system
Work closely with luxury Hotel concierges, maintaining a positive relationship.
Exceptional communication skills and professional telephone manner
Strong organisational and time management abilities
Proficient with Microsoft Office programmes
Customer-focused mindset with attention to detail
Ability to handle high-pressure situations with composure and grace
Benefits & Culture Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.
We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:
Treat Yourself
Up to 50% off dining across JKS Restaurants
Retail & Takeaway Discounts
Code App Membership
Look After Yourself
Discounted Gym Membership
Wagestream stream your pay earlier
Company Donations for your involvement with Charities
Employee Assistance Program
Access to Financial Advice
Wedding Gift & New-born Care Package - Celebrating your big occasions
Progress Yourself
Access to our fantastic L&D Calendar
A personalised learning & development plan to develop your skills and knowledge
Career progression with a fast-growing, critically acclaimed restaurant group.
Be Yourself
Employee referral scheme - paying up to £600 per referral
Staff parties & long service awards
The Group JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 7 Michelin stars, 4 Michelin Bib Gourmands, a restaurant ranked among the Worlds 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2024.
The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table, Sabor, and Lyles, along with cult favourites Hoppers, BAO, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse. Pubs include The Cadogan Arms, The George and The Hound.
JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.
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