Description
Our Complaints Handlers work as part of a small team delivering a first-class complaints handling service to Small and Medium size businesses who are customers of takepayments.
As a Resolutions Specialist, you will demonstrate comprehensive Product and Service knowledge, acting as a brand ambassador with the utmost integrity to guide, advise and nurture the customer whilst building a comprehensive understanding of their requirements.
You will create trust with the customer, demonstrating an open and honest approach.
Role requirements:
* Able to work in a fast-paced environment.
* Strong attention to detail.
* Listening and probing skills.
* Tech savvy and able to quickly identify the root cause of issues.
* Excellent negotiation skills.
* Passionate about helping customers.
* Strong written communication skills.
* Strong telephony skills.
* Comfortable working to productivity and quality targets.
* Is able to go above and beyond to delight customers on a daily basis.
* Strong organisational skills.
* Able to prioritize workloads.
* Able to adapt to changes in workloads with little or no notice.
* Able to work under pressure.
* Is calm and focused.
* Able to identify opportunities for improvement.