Operations Manager- Henderson Technology Ltd.
Attractive Salary, Benefits, Company Car, Bonus
36.5 Hrs per week (Hybrid)
Newtownabbey
Who are we?
Henderson Group encompasses Henderson Wholesale, Henderson Technology, Henderson Retail, Henderson Foodservice and Henderson Group Property. We are a leading local business which employs over 5,500 colleagues and were placed 5th in Ulster Business Top 100 Companies 2024.
Henderson Technology Ltd. are the proud creators of multi award-winning global EPOS software system EDGEPoS. We provide our customers with the most innovative features and solutions for their EPOS software.
With ambitious plans to expand our business, we are excited to be recruiting for a new leadership position to oversee all day-to-day operations across Henderson Technology.
A look into the role…
Working closely with the Retail Technology Operations Director, the Operations Manager will oversee day to day support, installation and project operations across Henderson Technology, including responsibility for all EDGEPOS deployment and support activities and ensuring the solutions provided by Henderson Technology to meet the evolving needs of our customer base.
Working as part of the senior leadership team, the Operations Manager will assist with the development and delivery of the Henderson Technology strategy and organisational goals
This role will be very well suited to a self-driven and organised individual, with a proven track record in leading a service delivery team. The ideal candidate will be skilled in improving processes and procedures to increase efficiency and service delivery metrics.
Working as Operations Manager you will:
* Lead operational strategy across the business and achieve desired outcomes through implementation of actionable plans.
* Lead and develop our installation, support and training teams, including hiring & training the best talent to deliver excellent customer service standards.
* Successfully manage all operational activities to ensure that installations, support and training service functions are performing effectively and efficiently.
* Play a key role in leading strategic/ change projects within Henderson Technology.
* Work to continually enhance processes, systems and operating procedures to increase efficiency and service delivery metrics.
* Represent Henderson Technology at the Group’s Business Transformation and Project Management meetings, deciding on key activities to deliver efficiency and improvement across the company and wider Group.
* Successfully manage operational budgets to ensure that financial performance meets target objectives.
* Ensure quality assurance measures are in place and that products meet/ exceed customer demands.
* Build successful working relationships with internal and external stakeholders, engaging positively to ensure that any challenges or opportunities are addressed to ensure team and customer satisfaction.
* Represent the company at key events meetings as required.
Skills for Success
Joining us as Operations Manager, the minimum criteria you’ll need is:
* Demonstrable experience of successfully leading a service delivery team to a diverse range of end user clients.
* Strong process analysis, improvement and enhancement experience.
* Experience of supporting and delivering services across a geographically diverse estate.
* Demonstrable previous experience of successful project management.
* Experience of engaging successfully with stakeholders at all levels to deliver business objectives, including an understanding of business functions such as HR, Finance, and marketing.
* Strong written & oral communications skills.
* A high level of computer literacy and competence in using Microsoft applications.
* Full valid driving licence.
The Attributes you’ll need:
* Self-driven and organised.
* Team player with strong leadership capabilities.
* Excellent communicator, able to articulate problems / solutions effectively in a non-technical manner to stakeholders across the business.
* Curiosity & creativity- able to analyse and evaluate operational improvement opportunities and make evidence-based recommendations.
It is desirable if you have:
* Experience in EPOS solutions.
* Experience in an FMCG environment, ideally in convenience and forecourt retailing.
* Further or higher education in a relevant subject area.
* Experience in IT service delivery optimisation.
Are we right for you?
As part of this role, it will be important that you feel aligned with the values that we live and work by.
Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.
Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.
Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
The impact you can make with Henderson Group goes far beyond your day to day. We care about our people and the community in which we live. In the last year Henderson group staff and retail stores raised over £1 million for charity partners.
We are proud that our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.
Benefits include market competitive salary, company car or allowance, bonus, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. Hybrid and flexible working arrangement available.
If you'd like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClelland would be happy to have a confidential chat with you about the role on offer - email joanne.mcclelland@henderson-group.com to get in touch.
Completed applications must be submitted online by midnight on 13th August 2025.
We are an equal opportunities employer.