Some careers grow faster than others.
If you’re looking for a career that offers plenty of opportunities for development, join HSBC and unlock your potential. Whether aiming for top leadership or exploring new directions, HSBC provides opportunities, support, and rewards to help you advance.
We assist customers in managing their finances, protecting, and growing their wealth. Our international network and expertise enable us to support individuals, families, business owners, investors, and entrepreneurs worldwide.
We are currently seeking a high-caliber professional to join our team as Global Head of Advisory & Quality, Client Lifecycle Management.
Reporting to the Global Head of Client Lifecycle Management (CLM), this role is responsible for ensuring a consistent and high-quality implementation of Know Your Customer (KYC) and Customer Due Diligence (CDD) processes across all client lifecycle stages, adhering to HSBC and GPB policies and procedures.
As a key first line of defense (1LoD), the Global CLM Team ensures GPB compliance with relevant regulations, policies, and procedures related to CDD.
The role requires expertise in interpreting regulatory, policy, and procedural requirements related to CDD. The candidate will collaborate with GPB markets to ensure a consistent approach to implementing these requirements and serve as an advisor on all procedural matters with a global perspective. The role involves identifying, proposing solutions, and implementing process enhancements to support GPB’s growth and improve client experience. Close collaboration with regional and market relationship managers, client service teams, COOs, CCO, and 2LoD functions (e.g., Compliance, Risk) is essential.
The position can be based in Hong Kong, Singapore, London, or Geneva.
Principal Responsibilities:
* Serve as SME in regulatory requirements and HSBC policy interpretation related to CDD, reviewing and advising on policies and procedures concerning financial crime risk.
* Act as a global contact for complex case referrals, providing guidance on policy and procedural considerations.
* Ensure a consistent approach to CDD policy and procedure implementation across all GPB markets.
* Drive improvements in CDD quality, especially regarding Enhanced Due Diligence (EDD) such as Source of Wealth.
* Identify and implement strategic solutions to enhance CDD processes.
* Collaborate with the Global Chief Control Office, GPB&W, and markets to review and implement policy and procedural changes.
* Manage the GPB CDD QA framework to promote consistent quality testing and improvements.
* Lead global CDD training initiatives.
* Conduct global reviews to identify and address thematic issues.
* Engage with third-party reviews (e.g., Internal Audit) requiring global input.
Management of Risk:
The role includes:
* Overseeing CDD controls across all markets, ensuring effective operation and addressing gaps.
* Ensuring adherence to regulations, policies, and procedures related to CDD.
* Updating processes and systems to reflect regulatory and policy changes.
* Promoting a consistent, high-quality approach to CDD standards to mitigate financial crime risks.
* Strictly following compliance and operational risk controls per HSBC and regulatory standards.
* Managing the CDD QA framework to ensure quality and agility in case review processes.
* Promptly escalating control issues and risks to appropriate governance bodies.
#J-18808-Ljbffr