Customer Assistant - Fashion, Home & Beauty - Basingstoke
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where youll become a champion of our stylish products, on-trend designs, and exceptional customer service.
Were looking for passionate and fashion-forward individuals who are excited to dress the nation. Youll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service youll make sure our customers feel truly valued every time they shop with us.
* At M&S, our customers dont wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
* Being digitally confident is essential. Youll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
* Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store.
* Being a team player is crucial. Youll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
* Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products.
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
* Build expert product knowledge to sell and recommend our products and services
* We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and acts upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy.
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