Customer Service Advisor
Our client is a recognised global leader for the supply of equipment and services across the Logistics Industry and retail sector.
As Customer Service Executive, you will act for a nominated customer and manage allocated accounts ensuring delivery of goods and services to optimise quality of service, business growth and high levels of customer satisfaction.
You will be responsible for providing an end-to-end service from taking requests from customers for product or service, to co-ordinating the activities of the all internal resource to deliver the customers solution on time and to expectation.
Package includes
Salary £25 to £27k, yearly bonus, additional leave, bike to work scheme, company events, company pension, on-site parking, store discounts, wellness programmes.
Your duties
1. To forecast, manage and control reasonable and appropriate levels of equipment stock availability using the company ERP system to plan demand.
2. To ensure that customer stores are supplied with the correct equipment necessary for normal operational purposes and that budget spend is reported upon and managed effectively.
3. To ensure that all aspects of our service delivery are aligned.
4. Provide accurate commercial account data
5. Collation, production and quality checking agreed KPI driven reports to support the overall ...