Job title: Sales Operations Administrator Location: South Preston, near Bamber Bridge Salary: £28,000 - £28,500 Contract type: Full-time, permanent Working hours: 08:00 - 16:30 (Monday to Thursday), early finish on Friday (from 1:30, depending on workload and order volumes)
Responsibilities
* Coordinate and manage sales order processing from start to finish, working closely with sales managers and key account teams (use of CRM, Sage 50 and MS Office systems).
* Accurately check customer orders against specifications, flagging discrepancies and working with relevant departments to resolve issues.
* Liaise with customers and external suppliers over the phone (inbound and outbound) to confirm product details, timelines, and fulfilment queries.
* Monitor production capacity and flag any orders that cannot be fulfilled due to constraints in materials or scheduling.
* Ensure all order‑related data is logged into internal systems (CRM) in accordance with company procedures and compliance standards (ISO accredited).
* Collaborate with internal teams across manufacturing, logistics, operations, administration and purchasing to keep workflows moving efficiently.
* Develop a working knowledge of material or alternative options used in custom product builds.
* Support the sales function by occasionally joining client meetings alongside a sales manager.
Qualifications
* Proven experience in sales administration, operations, or customer service roles (desirably within a bespoke manufacturing business).
* Strong interpersonal and communication skills, with a confident telephone manner.
* High level of accuracy and attention to detail.
* Motivated, proactive, organised, and ability to prioritise multiple tasks effectively.
* Proficient in CRM software, Sage 50, and MS Office (Excel, Outlook, Word).
* Collaborative approach, with ability to liaise cross‑department and with external stakeholders.
* Knowledge or interest in furniture manufacturing, or custom products is a plus.
Benefits
* Collaborative, fun and supportive team culture with a positive team philosophy.
* Ongoing training and development opportunities to aid growth within the business.
* Quarterly team lunches (company‑funded).
* Christmas party and regular team social activities.
* Travel expenses covered for site visits.
* Opportunities to get involved in client‑facing experiences.
* Supportive and flexible management team.
* A degree of flexibility from management regard to start and finish times (note: this is not flexitime working, or working from home).
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