Customer Care Administrator Location: S20, Sheffield Hours: Monday to Friday (Standard Office Hours) Salary: £24,000 – £25,000 Inspire Resourcing Ltd are looking for a confident and customer-focused individual to join our clients team as a Customer Care Administrator. You’ll be the first point of contact for customers, providing excellent service and helping to keep everything running smoothly. Duties include: * Answering customer calls and resolving queries * Logging support requests and preparing service reports * Processing orders accurately using CRM/ERP systems * Keeping customers updated on order progress and delivery * Working closely with planning, engineering, and product teams * Supporting service and repair admin, and managing customer data * Handling general office tasks including reception and facilities support * Helping with stationery orders and meeting room setup * Managing your own workload and meeting performance targets * Learning product basics to better support customers The Ideal candidate for the Customer Care Administrator will have: * Great phone manner and ability to handle tricky conversations with empathy * Experience in a busy office environment * Strong communication and organisation skills * Confident using Microsoft Office (Word, Excel, Outlook, PowerPoint) * A proactive, positive attitude and willingness to learn * Team player who’s also happy working independently * Resilient, adaptable, and customer-focused Inspire Resourcing Ltd have roles in administration, sales, accounts, purchasing, engineering, health and safety, industrial and many more! Contact us for a detailed discussion