#️⃣ Operations Manager – Serious Injury (PI)
📍 Wakefield | Hybrid (2 office / 3 remote)
💷 £50,000 – £70,000 + benefits (DOE)
🏢 CRA Consulting – Legal Recruitment Specialists
🚀 The Opportunity
We’re partnering with a highly respected national law firm to appoint an Operations Manager to lead their Serious Injury division. This is a pivotal leadership role driving people, performance, process excellence and first-class client outcomes across high-value, multi-track PI work.
👤 You’ll be responsible for:
* 👥 Leading, mentoring & developing teams via team leaders; building capability and engagement
* 📈 Delivering against operational, customer & financial KPIs across a large PI function
* ⚖️ Ensuring quality, compliance & consistency on complex, high-value multi-track injury files
* 🔧 Embedding efficient systems, behaviours & workflows to speed case progression
* 🧭 Spotting risks, capacity or performance gaps and fixing them fast
* 🤝 Partnering with senior leadership on growth, CI and culture
🧩 About You
* ✅ Proven operational leadership in personal injury/serious injury (multi-track) environments
* 🧑 🏫 People-first coach who can inspire, challenge, and hold to account
* 🧠 Strategic yet hands-on; comfortable with detail and big picture
* 🗣️ Senior-level credibility with a commercial, data-driven mindset
* 🗂️ Exceptionally organised; passionate about continuous improvement
🎁 What’s on offer
* 💷 £50k–£70k + benefits (DOE)
* 🏠 Hybrid: typically 2 days in Wakefield, 3 remote
* 🏅 A key voice in a highly regarded Serious Injury department
* 🤝 Progressive, collaborative culture with real scope to make an impact
📩 How to apply
For a confidential chat, contact:
Rob Addy – Director & Head of Legal Recruitment, CRA Consulting
✉️ robert.addy@craconsultants.com | ☎️ 0114 241 8030
🔖 Hashtags:
#SeriousInjury #PersonalInjury #MultiTrack #LegalJobs #OperationsManager #HybridWorking #Leadership #CRALegal #CRAConsulting