Qualifications
This role calls for someone with strong communication skills, both written and verbal, along with good IT knowledge and the ability to stay organised and plan effectively. The post holder will need to have excellent communication skills and act as first point of contact for all non-clinical issues on behalf of the team and the general public that are booked into the department. An exceptional eye for detail and excellent organisational skills are also expected for this role and you will be required to demonstrate initiative in planning your own workload, in a way that supports the work of the department and team.
Key Responsibilities
* Arrange patient bookings to ensure clinics run effectively, balancing patient demand and clinic capacity.
* Prepare and ensure all necessary notes and paperwork are available in good time for each clinic and help plan clinics based on the staff available on any given day.
* Work closely with outpatient and waiting list teams, as well as colleagues across the wider hospital, to keep booking and admission processes running seamlessly.
* Manage phone calls, taking clear and accurate messages from patients and sharing important information with nursing staff where needed.
* Proactively monitor patient pathways to help avoid delays or breaches, and raise any concerns promptly with the team leader.
* Liaise with Health Board staff at all levels and outside contractors/suppliers.
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