Job Title
FM Helpdesk Advisor
Location
Manchester City Centre, Greater Manchester, UK
Employment Type
Full Time, 4 months temporary, 24/7 helpdesk environment
Salary
£12.21 - £13.69 per hour
Key Responsibilities
* Act as the first point of contact for FM-related queries via phone.
* Log, allocate, and update service requests accurately within the CAFM system.
* Coordinate with engineers, operations teams, and contractors to ensure timely completion of work orders.
* Monitor planned and reactive maintenance performance, taking action to meet SLAs.
* Raise and manage purchase orders for materials, uniforms, and parts.
* Upload and maintain compliance documentation to ensure high audit scores.
* Communicate effectively with customers, contractors, and internal account teams.
* Support colleagues during busy periods or absences.
About You / Qualifications
* Experienced in using CAFM systems.
* Strong background in customer service, helpdesk, or call centre environments.
* Confident communicator with excellent telephone etiquette.
* Highly organised with strong attention to detail and multitasking ability.
* Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
* Able to work in a fast-paced, 24/7 environment with a focus on accuracy and service.
* Experience in facilities management, maintenance, or a related field (desirable).
* Proven experience coordinating contractors or suppliers.
Contact
If you are interested and feel you fit the above requirements, please apply or call Jess on 01618869670.
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