Pertemps Network Group are delighted to be supporting a reputable housing provider in the recruitment of a
Rental Income Support Officer
to join their finance and income management team.
Rate:
£23.50 - £23.94 PAYE Flexibility:
1-2 Days Office per week Location:
London Full Time | Public Sector / Housing
This is an excellent opportunity for an experienced
housing income or rent arrears professional
to manage a portfolio of properties and play a key role in
maximising rental income while supporting residents to sustain their tenancies .
You will work within a commercially focused yet resident-centred environment, managing rent accounts, preventing arrears through early intervention, and working closely with internal teams and external partners to support residents facing financial difficulties.
The Role
As a
Rental Income Support Officer, you will manage a designated patch of rent accounts contributing to the collection of approximately
£70m in annual rental income. You will be responsible for delivering a proactive and customer-focused income management service while ensuring compliance with
housing legislation, welfare reforms, and the court pre-action protocol .
Key responsibilities include:
Managing a portfolio of rent accounts and acting as the
primary contact for residents regarding rental income matters Maximising rental income through
early intervention on arrears cases, including phone contact and home visits Negotiating and monitoring
sustainable repayment arrangements with residents Ensuring all arrears cases follow
approved escalation processes and legal procedures Preparing documentation and instructions for
possession hearings and court proceedings Supporting
evictions and attending court hearings when required Identifying opportunities to maximise
Housing Benefit and Universal Credit payments Working closely with
tenancy teams, welfare benefit officers and external advice agencies Supporting vulnerable residents by making referrals to
social care and specialist support services Promoting
direct debit payment methods
and improving income collection performance Maintaining accurate case records and producing
performance and management reports Contributing to service improvements and maintaining high levels of
resident satisfaction You will also work collaboratively with colleagues across housing, finance and welfare services to
sustain tenancies and mitigate financial risk to the organisation .
We are seeking a motivated and proactive housing professional with experience in
income management within social housing or a local authority environment .
Essential Experience • Experience of
income collection or rent arrears management within social housing • Strong knowledge of
housing legislation, welfare benefits and the court pre-action protocol • Experience negotiating
repayment arrangements with residents in arrears • Experience handling
complex and sensitive resident cases • Ability to manage a varied workload and prioritise effectively • Strong communication skills with experience dealing with residents
face-to-face and over the phone • Experience maintaining accurate case records and using
housing management or financial systems
Desirable • Understanding of
Universal Credit and Housing Benefit regulations • Experience preparing
court documentation or attending possession hearings • A housing qualification or relevant professional training
What’s on Offer • Opportunity to work for a
reputable housing provider making a real impact in communities • A varied and rewarding role supporting residents while protecting vital housing income • Collaborative working environment across housing, finance and welfare teams • Competitive salary and benefits package • Career development opportunities within a well-established organisation
Apply Now
If you are an experienced
Income Officer, Rent Arrears Officer or Income Recovery Officer
looking for your next opportunity, Pertemps Network Group would love to hear from you.