About Our Client
A leading GP Practice in the Coleshill area who are part of a PCN consisting of 6 Practices
Job Description
* Working with the Admin, Triage and Reception Team Managers to streamline processes and deliver high quality customer service to patients
* Work closely with the Practice Manager, Management Team and Partners on projects
* Deal with incoming queries relating to operational matters
* Be responsible for on site queries from practice staff
* Monitor, report and take action to ensure the practice achieves targets ie QOF, IIF
* Deal with non-clinical complaints
* Organise rota, appointment system and approving annual leave
* Line management of social prescribing team
* Social media and work with IT to keep website up to date
* Quarterly patient newsletter
* Lead on PPG
* Run patient surveys and collate data to feedback to the partners/management team
The Successful Applicant
* Experienced Practice Operations Manager within a GP Surgery or PCN
* Management experience
* Confident in dealing with complaints
* NHS knowledge/background
* Understanding of general practice standards ie GOF
* Main site is Coleshill but flexible with location to visit the other PCN sites if required
What's on Offer
* Permanent contract
* Full Time 37.5 hours/Week (Part time will be considered)
* £30-35k pa based on Full Time Hours
* Start ASAP
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