Role: Key Account Manager
Location: Nation Wide (West Midlands - Manchester base)
ABOUT THE ROLE –
The role will develop and maintain a good understanding of the customer, its business needs and ERIKS’ contractual commitments to it.
Through ownership and delivery of an account plan, the role will ensure that ERIKS’ commercial and operational performance is aligned with the expectation of ERIKS and the customer. Where there are gaps, it will effectively work cross functionally to develop action plans that recover performance.
Of importance, the role is responsible for the negotiation, betterment and renewal of the account contract and that in doing so, aligns ERIKS value with the customer needs.
The role represents an exciting opportunity in account management incorporating contract negotiation, with responsibility for a highly valued portfolio of contracted Key Accounts.
Operating within the Strategic Customer Management program, the role will have a high degree of autonomy in the development and deployment of account plans that delivers customer retention and growth as a key part of the ERIKS growth strategy.
Career prospects include Strategic Account Management and further management progression within the commercial or operations team.
1. Management of a portfolio of contracted key accounts with multiple sites, delivering the sales budget (revenue & gross profit).
2. Implementation and execution of key account plans.
3. Contract renewal and betterment.
4. Development of a strong customer understanding and accurate interpretation of our contractual commitments.
5. Accurate report to senior leadership on portfolio status including budgetary performance, renewal status and opportunity/risk profile.
Working Hours:
Mon – Fri: 8.30am - 5.30pm
Weekly hours: 40
Breaks: 1 hour
ABOUT YOU –
6. Experienced in account management.
7. Effectively network and engage cross functionally within ERIKS, managing through influence.
8. Proven ability to present, engage and negotiate at a senior leadership/board level.
9. Experience of contract negotiation.
10. Tenacious, self motivated and organised with the determination to succeed.
11. Strong knowledge of the sales and account management process and associated tools (CRM, planning, etc).
12. General knowledge of the MRO market and contracting process
Your offer:
And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:
13. 25 days plus bank holidays annual holiday entitlement
14. Ability to purchase an additional 5 days holiday subject to scheme rules
15. Contributory Pension Scheme
16. Bike to Work Scheme
17. Life Assurance
18. Up to 1 day’s paid leave to concentrate on your wellbeing
19. A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
20. Unlimited mental health support from qualified mental healthcare professionals
21. 24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you
22. Six 1-2-1 nutritional video consultations per year
23. Six 1-2-1 digitally delivered personal training sessions per year
24. 360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
25. Physiotherapy — eight sessions a year shared between you and your partner
26. Medical second opinions
27. Savings and discounts for savings on weekly costs
28. On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
29. Company Sick Pay from day 1
30. Group Income Protection – after a period of sickness absence
31. Long service recognition
32. Free unlimited access to LinkedIn Learning
33. Free ERIKS Branded workwear
34. Free Eye tests
35. Car or Car allowance
About us:
Hi, we’re ERIKS - a leading Specialised Industrial Service Provider.
We offer a wide range of innovative and high-quality mechanical engineering components and logistics services from our over 200 locations across the UK & Ireland. We provide our customers with the parts and products they need, sometimes partnering with them in their own locations as a seamless extension of their own team.
Our mission is to make our customer’s industry work better.
We know and understand that our people are critical to our success, providing our customers with specialist knowledge and world-class service.
Which is where you come in!
Why ERIKS?
By joining ERIKS, you’ll be part of something special.
Being part of something special means more than just the work you do. It's the great people you work with, the support you receive from your managers, and the specialism that is at the core of everything we do at ERIKS.
Whether it’s development that is built around you and your career goals or the opportunity to be part of something much bigger than the team you join, it’s all here for you at ERIKS.
What are you waiting for? We can’t do it without you!