Job Description Job Title: Commercial Account Handler Location: Stafford, Staffordshire Full/Part Time: Full Time Salary: £45,000 per annum PURPOSE OF THE ROLE The administration of clients' insurance requirements daily including, general enquiries renewals, midterm adjustments, obtaining quotations and accounting procedures. To achieve agreed individual forecasts, plans and targets for growth, for the development of existing and new customers. Provide prompt advice to new and existing customers regarding their insurance needs and risk management issues. Liaise as appropriate with insurers in relation to customers and liaison with the allocated client account executive. Adherence to regulatory and compliance requirements always. RESPONSIBILITIES Arrange and secure appropriate cover for new business and renewals. Recognise and highlight cross-sell opportunities or uninsured areas and involve key stakeholders. Manage assigned renewals, MTAs and quotations in line with company processes and placement strategy. Understand clients’ risk exposures and insurance needs to ensure suitable coverage. Build, manage and maintain relationships with internal and external brokers to support business growth. Promote the company brand, product range and value propositions to create new opportunities. Attend conferences and industry events to strengthen relationships and stay updated on market trends. Manage aged debtors within agreed service standards, escalating where appropriate. Handle claims in line with company procedures, referring to the in-house claims team when specialist input is required. Carry out any other duties required by the business. EXPERIENCE To be a strong communicator with the ability to manage internal and external relationships. To have strong influencing, negotiating, problem solving and analytical skills To be highly organised To be target driven and highly motivated To be a team player with a can-do attitude Adaptable, focused, and professional Effective at managing expectations To have a confident telephone manner To be able to quickly develop a knowledge and understanding of company processes and business goals. To recognise the importance of self-development, and to ensure all learning and development modules are up to date. EDUCATION / QUALIFICATIONS Desired: Minimum Cert CII To achieve Certificate in Insurance status within two years of starting with the company Ideally 3 Years of general insurance experience If you have the relevant experience or know someone that does, please contact us now on 07458 162 853 or email us at admin@lawesgroup.co.uk .