Salary: Upto £120,000 + 33% annual bonus + PMI + benefits package
* Lead regulatory strategy and compliance oversight
* Act as a key advisor to the Executive team and Senior Leadership
* Hybrid role with up to 80% homeworking and 20% in Stratford-upon-Avon
About the role
Are you a regulatory expert with a strategic mindset and the ability to drive compliance excellence? As Head of Conduct Regulation (Operations) at NFU Mutual, you will play a crucial role in setting and delivering the FCA Conduct Regulation and Financial Crime strategy, ensuring alignment with business risk appetite and regulatory standards.
Reporting to the Head of Compliance, you’ll lead the development and implementation of policies that support business objectives while ensuring adherence to FCA standards. Your expertise will help shape regulatory interpretation, governance oversight, and financial crime prevention across the organization.
Key responsibilities include:
* Shaping regulatory strategy – Define and develop the FCA Conduct Regulation and Financial Crime strategy in collaboration with the Head of Compliance and Risk Director.
* Regulatory guidance – Provide expert interpretation of FCA regulations, ensuring the business remains compliant and up to date with market practices.
* Stakeholder management – Act as the primary point of contact for the FCA, coordinating regulatory interactions and ensuring successful outcomes.
* Governance and oversight – Lead compliance consultancy and financial crime planning, reporting, and assurance to support business risk management and decision-making.
* Leadership and team development – Manage and develop a team of compliance professionals, ensuring they are equipped to support business needs.
This is a high-profile role offering the opportunity to influence regulatory strategy at the highest levels of the organisation.
About you
We’re looking for an experienced regulatory leader with a deep understanding of FCA compliance, financial crime prevention, and governance frameworks. You will be comfortable working with the Executive team and senior stakeholders, engaging with external regulators, and providing subject matter expertise on compliance and risk matters.
What you’ll need to succeed:
Technical expertise:
* Extensive knowledge of FCA Conduct Regulation and compliance best practices, across general insurance and financial services.
* Experience in financial crime prevention and risk management within insurance or financial services.
* Ability to interpret and apply FCA Handbook requirements to business operations.
* Strong background in compliance reporting and regulatory interaction.
Leadership and non-technical skills:
* Stakeholder engagement skills, with experience influencing senior leadership, governance committees, and external regulators.
* Proven leadership experience, with the ability to manage and develop compliance teams.
* Strategic thinker who can align regulatory policies with business objectives and risk appetite.
* Change management expertise, with the ability to drive process improvements and implement compliance initiatives.
Qualifications:
* Essential: Professional qualification in a relevant discipline (e.g., Chartered Insurance Institute (ACII), Financial Crime Diploma).
* Significant Senior Management experience in a regulatory or compliance role within financial services/insurance.
We support an inclusive workplace and value all the differences that make us unique. We celebrate diversity and are committed to doing the right thing for our customers and employees.
We encourage candidates to discuss any adjustments needed during the recruitment process. We are proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory, welcoming applications from all backgrounds.
Benefits and Rewards
When you join us, you can expect a supportive culture and attractive rewards including:
* Salary upto £120,000 depending on experience
* Annual bonus of up to 33% of salary
* Car Allowance + Salary Sacrifice Car Scheme
* Contributory pension scheme (up to 20%)
* 28 days of annual leave (+ bank holidays, options to buy/sell)
* Private medical insurance for you and your family
* Discounts on NFU Mutual policies (15%)
* Hybrid working – up to 80% home-based, with time in Stratford-upon-Avon
* Employee wellbeing programs
Working at NFU Mutual
We’re a leading UK general insurance and financial services company, proud of our customer focus, history, and ambitious future. Recognized for our workplace excellence, we foster a culture of growth, respect, and community engagement, with over 110 years of service and a turnover of £1 billion. Join us to be part of a resilient, innovative organization committed to our staff and customers alike.
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