Quality Assurance Specialist - Customer Operations
📍 Location: On-site in Milton Keynes (Monday-Friday, 9-5)
💰 Pay: £14.53 per hour
📄 Job Type: Temporary (until 31st December 2025, with real potential to extend into 2026)
Join a Leading Organisation in Customer Excellence!
We're seeking experienced QA Specialists to support Customer Operations, ensuring quality, compliance, and great customer outcomes across key operational areas. This is a fantastic opportunity to make a real impact, improving processes and driving service standards.
Key Responsibilities
As a QA Specialist, you will:
✅ Review customer journeys across New Business, Customer Services, Collections, and Resolutions.
✅ Provide oversight to ensure adherence to regulations and internal quality standards.
✅ Analyse data and interactions to spot risks, trends, and opportunities for improvement.
✅ Work closely with internal teams and outsourced partners to drive quality.
✅ Deliver constructive feedback and support calibrations to align QA frameworks.
What We're Looking For
🔹 Experience in a QA or compliance role within a regulated environment.
🔹 Strong knowledge of FCA requirements and quality frameworks.
🔹 Excellent communication, coaching, and stakeholder management skills.
🔹 Analytical mindset with experience using Excel and reporting tools.
🔹 A proactive, driven approach with a passion for continuous improvement.
What's On Offer?
💼 A competitive hourly rate of £14.53.
🚀 A chance to work in a high-profile QA role where your input makes a difference.
🤝 A collaborative, supportive environment with strong development potential.
📅 Contract security until December 2025, with strong potential to extend into 2026.
Ready to Apply?
📩 Send your CV to today!
🌟 Step into a role where your expertise shapes quality, compliance, and customer success