Onyx is the agency designed for TikTok. We are founded by ex-TikTok employees and industry leaders.
There is a huge shift in the media landscape as a new generation of consumers engages with social media to research products and shape their buying decisions rather than searching in traditional channels.
Our mission is to guide brands on how they can maximise the exploding social commerce opportunity on TikTok and drive meaningful results for their business.
About The Role
You will be one of our early Onyx hires and therefore you’ll have the amazing opportunity to help us drive unique value for our clients and lead the way in TikTok Commerce.
You will;
Act as a trusted advisor on TikTok Shop operations by understanding client goals and providing strategic guidance.
Oversee the day to day relationship with key client stakeholders and report progress to the Onyx Account Director and wider team.
Lead onboarding and TikTok Shop setup, ensuring timely order fulfillment, inventory accuracy, and issue resolution.
Build and manage long-term affiliate partnerships that align with client growth goals.
Plan and execute TikTok Shop campaigns and sales events, coordinating closely with content teams.
Own the planning and execution of TikTok Shop LIVEs, from product selection to host coordination and fulfillment readiness.
Develop optimisation strategies to improve performance and hit key ROI metrics.
Analyse performance data and lead reporting with clear, actionable insights.
Drive client retention and growth through consistently strong results and account expansion.
Be an advocate for TikTok Shop, continually innovate and promote the wider opportunity that exists.
What you will bring
Onyx is an early stage business which means we are looking for people with a growth mindset and entrepreneurial spirit who can play a key role in helping us to create long-term client relationships, drive our business metrics, build an enviable culture and have fun along the way.
In particular we would like you to have;
Experience in eCommerce marketplace operations, including product onboarding, inventory and fulfillment management, and promotional campaign execution - ideally with exposure to TikTok Shop or similar platforms (e.g. Amazon)
Experience owning and effectively managing client relationships
Strong statistical and analytical skills with ability to interrogate data and make appropriate campaign management decisions
Excellent written and verbal presentation skills with experience leading client stakeholder meetings
Experience managing or mentoring entry-level/junior team members
Ability to think and work independently, multi-task and meet deadlines
A focus on process design and improvement and attention to detail
Adaptability and resilience
What we can offer
Onyx is an entrepreneurial and innovative business operating in a pioneering sector. All of our team members can make a huge contribution at this early stage of our business growth, challenge themselves and others, work with like-minded individuals, and learn a lot in an exciting, relaxed and inclusive environment.
We offer:
Pension contributions
Profit-share bonus
Health Cash Plan
Hybrid working environment. Primarily remote during early stage, hybrid London/Bristol location thereafter
Flexible working around core hours with a focus on outcomes
2 weeks ‘work from anywhere’ allowance
Health and Wellness benefits
Home office/mobile/broadband allowance
A high level of responsibility, autonomy and opportunity for growth
Please let us know if you require any accommodations to fully participate in the interview process.
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