Company Description
Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum). After Kent, BT moved in, and now this former telephone exchange is home to 220 bedrooms (expanding from the original 174), the Apartment, Rondo (a foodie hotspot), and La Cave (a wine bar), all close to the capital’s most famous shopping and entertainment districts.
Job Description
What you'll do...
* Maintain a positive and friendly attitude at all times, even when working to solve challenges.
* Manage guest arrivals and departures, ensuring adherence to standard operating procedures.
* Handle in-house guests’ requests and record feedback as per procedures.
* Ensure accuracy in guest billing, financial transactions, and the Reception float.
* Maintain data accuracy across systems and provide daily reports to departments.
* Complete night reception tasks accurately and in line with procedures.
* Quote guests the correct rate according to the strategy and website.
* Answer telephone calls promptly and efficiently.
* Monitor guests and their property to minimize security alerts.
* Report maintenance issues and verify completion of repairs.
* Maintain the integrity of public and back-of-house areas, addressing deficiencies immediately.
* Collaborate with hotel teams and external partners to ensure guest satisfaction.
* Keep the reception area clean, tidy, and presentable.
* Participate in the hotel’s crisis and fire teams.
Qualifications
What we're looking for...
* An attitude of helpfulness, confidence, and independence, especially during night shifts.
* Previous hotel or similar experience is a plus but not essential; eagerness to learn is key.
* A desire to be authentic and express your personality.
* A passion for hospitality and creating memorable experiences.
* A team-oriented mindset, willing to support and collaborate.
* Openness to trying new things and doing things differently.
Additional Information
What's in it for you...
* Competitive salary
* 28 days holiday (including bank holidays), pension, bonus scheme, and life insurance.
* Health cash plan supporting physical and mental wellbeing.
* Confidential support hotline and mental health first aiders.
* Retail and hospitality discounts through partners.
* Free night at The Hoxton and a meal for two upon starting.
* Free shift meals.
* Discounts across the Ennismore family, even after leaving.
* Annual free night at The Hoxton and milestone bonuses.
* Opportunities for career progression across a global brand.
* Training programs, academies, and development opportunities.
* Extra leave for volunteering.
* Team events, drinks, and bi-annual parties.
* Enhanced family leave policies.
* Diversity and inclusion events to learn and celebrate.
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