Overview
We are looking for a Complaints Investigator to join our Witney laboratory. You will act as a technical detective, analysing returned medical devices to identify root causes and ensure global patient safety.
Schedule & Pay
Schedule: 4 nights on, 4 nights off (7 PM - 7 AM).
Pay: £17.19 per hour.
Role Summary
Perform hands‑on device testing, use Excel to track quality trends, and collaborate with global teams to improve product design.
No experience? No problem: if you have strong IT skills and a logical brain, we provide the full technical training. Your work ensures that our products remain the gold standard in healthcare. You wont just be checking boxes; youll be performing deep‑dive investigations.
Key Responsibilities
* Meticulously examine customer‑returned devices. Use technical tools and logic to determine exactly why a product didnt perform as expected.
* Use MS Excel and internal systems to log findings, identify emerging trends, and spot patterns that others might miss.
* Participate in "Continuous Improvement" projects. Findings directly influence how we update and enhance our manufacturing processes.
* Share insights with local and international teams to ensure corrective actions are taken across the organisation.
* Translate technical findings into clear, concise reports for management, ensuring all investigations meet strict regulatory standards.
Qualifications & Skills
* Logical thinker who enjoys getting to the bottom of things.
* Analytical & Methodical: a "detective" mindset; enjoy breaking down problems and following evidence to a conclusion.
* Documentation Focused: comfortable following strict protocols and keeping precise records.
* IT Literate: proficient in Microsoft Office (specifically Word and Excel) and can learn new data‑tracking software quickly.
* Strong Communicator: able to explain complex technical issues clearly, both in writing and in person.
* Secondary education completed (Maths and English essential). Experience in a lab or with Root Cause Analysis (RCA) is a plus but not required.
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