Halliwell Jones North Wales is looking for a Service Advisor. Your role: As a Service Advisor, you will be the trusted link between our customers and our workshop-managing bookings, providing clear and timely updates, and ensuring every interaction reflects the quality and care associated with the BMW and MINI brands.
Responsibilities
* To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
* To organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity.
* To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop and promote the sale of accessories, tyres, Lifestyle products, insurance, etc.
* Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles etc.
* Explain and Issue the customer with the Vehicle Health Check report.
* Proven excellent customer service and communication skills with a commitment to providing the best possible standard of customer service.
* An outstanding attitude and passion for customer service.
* Passion for BMW products and technology.
* Strong interpersonal and presentation skills.
* Ability to work autonomously.
* An enthusiastic, dynamic and team orientated personality
* Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
* Strong organisational and prioritisation skills.
* Team player that offers help and support to others.
Benefits
* Time to Unwind - Enjoy 30 days holiday (including bank holidays) plus your birthday off to celebrate. Increases to 33 days with length of service.
* Drive the brand - Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (availability, terms, conditions and eligibility criteria apply).
* Work Where People Matter - A friendly, family-run business with a supportive team culture.
* Expert Training - Specialist development with BMW UK to keep your skills sharp.
* Gain A/ccreditation - Boost your career with official BMW certification.
* Grow With Us - Ongoing learning and a clear path to progression.
* Enjoy Your Environment - Work in a modern, high-spec facility designed for excellence.
* Security and Peace of Mind - Benefit from our Life Assurance Scheme.
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