Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management. Working as part of a team, you will progress cases through the court/tribunal system and support the smooth running of court proceedings, preparing papers, files, meeting court users, and handling sensitive information.
Responsibilities
- Prepare papers and files for court, tribunals, hearings and meetings.
- Create and update digital records accurately.
- Communicate with the public, judiciary, court users and agency representatives.
- Support courtroom logistics and ensure efficient proceedings.
- Serve as the first point of contact for court users including vulnerable witnesses.
Qualifications
- Customer service skills; ability to work in a service‑led environment.
- Digital and administrative skills; excellent attention to detail.
- Communication and organisational skills; confident communication in person, by telephone, digitally and in writing.
- Resilience and empathy; the ability to handle sensitive information and situations.
- Team player; collaborative and flexible to deliver business objectives.
Working Arrangements
Standard full‑time hours are 37 per week (Monday to Friday). Part‑time, flexible and job‑sharing arrangements are considered from 30 hours per week. Occasional Saturday or bank holiday work may be required; no Sunday work. All working hours and days may vary and will be agreed with the line manager. A day off in lieu will be awarded for Saturday or bank holiday work when required.
Benefits
- Annual leave: 25 days on appointment, increasing to 30 after five years of service. Additional paid public holidays.
- Choice of pension schemes.
- Extensive training and development opportunities.
- Employee‑run networks for minority groups, disabled staff, women, LGBTQ+ and caregivers.
- Family‑friendly policies: reduced hours and job share options.
- Voluntary benefits including vouchers and discounts.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
HM Courts & Tribunals Service is an equal opportunities employer and welcomes applications from all people, regardless of gender, race, disability, religion, sexuality or age. All candidates are considered in a merit‑based, open competition process.
