Company: Power NI
Location: Belfast, Northern Ireland, United Kingdom
Job Title
Customer Collections Specialist
Salary and Compensation
Up to £28,500 per annum, progression up to £31,000 for senior roles, plus up to 10% annual bonus.
Contract and Working Hours
Permanent – Full Time. 37 hours per week (Monday to Friday).
Job Summary
You will work within a high-performing team to support domestic customers who are experiencing difficulties paying their energy bills. You will negotiate tailored repayment options and deliver empathetic, solution‑focused support.
Responsibilities
* Proactive engagement via inbound and outbound calls
* Listening actively and acknowledging customer concerns
* Offering suitable solutions and setting clear expectations
* Collaborating with internal teams and third‑party agencies
* Supporting vulnerable customers in line with regulatory requirements
Qualifications
* Experience handling difficult conversations in a fast‑paced, target‑driven environment
* Strong resilience, empathy and adaptability
* Excellent written and verbal communication skills
* Strong negotiation skills
* Proficiency in Microsoft Outlook and multi‑channel communications
Learning & Development
* Career progression and development – almost 100% promotions from within
* Wellbeing Fund – supports Gym membership, Reflexology, etc.
* Mentoring scheme
* Virtual gym membership
Social Opportunities
* Sports and social club
* Allyship@work
* Women’s network
* Green team
* Volunteering days
Benefits
* Up to 10% annual bonus
* Annual cost‑of‑living review
* 25 days holiday per year + 11 statutory holidays, with option to buy more
* Family‑friendly policies
* Enhanced maternity and paternity pay
* Health care
* Sick pay
Skills
* Customer service
* Negotiation
* Communication (verbal and written)
Application Note
We encourage applications from candidates who may not meet every requirement; your experience could be a perfect fit.
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