Job Description
TPF Recruitment are delighted to be partnering with a well-established Accountancy Practice in Canterbury, who are looking to appoint a Client Success Manager to join their expanding team.
Job Description
Our client is seeking a full-time Client Success Manager to join their newly created Growth team. This is a fantastic opportunity for a motivated individual to take ownership of developing and strengthening existing client relationships, ensuring high levels of satisfaction, retention, and revenue growth through effective cross-sell and upsell strategies.
The Role
Working closely with the Chief Growth Officer (CGO), you will play a key role in driving client engagement and supporting the firm’s strategic ambitions. Responsibilities will include, but are not limited to:
* Identifying opportunities to broaden service usage within existing client portfolios through targeted cross-selling and upselling.
* Creating and managing Partner-led upsell workstreams to deliver against key growth objectives.
* Collaborating with the marketing team to design and implement service-specific upsell campaigns.
* Working alongside marketing to develop compelling client success stories and referral initiatives.
* Supporting additional projects or responsibilities as required to contribute to the firm’s overall strategy.
Requirements
We are looking for someone who can demonstrate:
* Proven experience in client relationship management, ideally within accountancy or professional services.
* Strong interpersonal and communication skills, with the ability to build trust and long-term client partnerships.
* Excellent project management capabilities.
* Strong commercial awareness and a solid understanding of professional services offerings.
* Proficiency with CRM systems and client data management.
Benefits
Benefits
* £35,000 - £45,000 dependent on experience and background, negotiable.
* A highly competitive benefits package is also on offer.
* Flexible/ Hybrid working.
* Parking
* Please apply for the vacancy or contact Luke Harrison for a confidential conversation.
* luke@tpfrecuritment.com
* 01227 533 007
Requirements
Client Success Manager