Axia Markets Pro is a proprietary futures trading firm that continues to expand its trading activities, as we are determined to develop the next generation of world class Elite traders.
Job Summary:
We are looking for an enthusiastic Senior IT Support Analyst to join our headquarters in London. You will primarily be working on desktop support and providing assistance to both in-house and remote traders. This is a full-time, on-site role, requiring someone who can thrive under pressure and is eager to learn and expand on their career. A minimum 4 years experience in an IT role is preferable, we are open to candidates with a solid understanding of technology and a willingness to develop their skills.
Key Responsibilities:
* Provide immediate 1st/2nd & 3rd line IT support to traders and staff, resolving technical issues quickly and efficiently
* Install, configure, and maintain hardware, operating systems, and applications
* Monitor and maintain desktops, laptops, and network systems
* Troubleshoot application, system, and network issues and resolve hardware/software faults
* Produce clear procedural documentation and incident reports
* Support the rollout of new applications or hardware
* Manage user accounts, profiles, and access permissions
* Test and evaluate new technologies to enhance trading performance and reliability
* Provide leading support for the IT team
Requirements for the role:
* Minimum 4 years of IT Support experience within a trading firm (proprietary trading, hedge fund, brokerage, or investment bank)
* Proven experience supporting traders or trading desks in a live market environment
* Familiarity with trading floor technologies such as trading platforms, market data systems, and low-latency or voice recording setups
* Strong Windows administration skills and experience with Microsoft 365 and Azure
* Excellent communication and interpersonal skills, with the ability to remain calm and effective under pressure
* Proactive problem solver with strong ownership and follow-through
* Excellent time management and prioritisation skills
* ITIL knowledge (desired but not required)
* Team player capable of working autonomously while escalating appropriately when required
* Commitment to continuous professional growth and learning
Preferred but Not Required:
* Knowledge of trading platforms and financial market software.
* Any relevant certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals).
* Familiarity with remote desktop tools and VPNs for remote support.
* Interest in audio and visuals.