Our client is a well-established and well-known house builder that requires a customer service coordinator to join their team due to growth. The role is to support the team with a variety of tasks and support the internal teams and they buyers. The role would suit someone who likes to be busy and have a varied role throughout the day and enjoys responding to queries and issues raised by house buyers and can demonstrate empathy, care and provide a resolution.
Responsibilities in the role include:
1. Reception duties
2. Greeting visitors with a friendly and professional approach.
3. Own all issues raised by customers, dealt with them professionally, quickly through to satisfaction.
4. Ensure all enquiries via calls, emails, online, Social Media and responded to and progressed to the relevant department of owned by you.
5. Liaise with Site Managers and Sub-contractors to ensure all remedial works are completed efficiently
6. Communicate with the Managing Director to ensure all defects are dealt with by the appropriate teams
7. Liaise with the Buying department to order materials
8. Manage customer complaints through to resolution or referring to internal departments.
9. Type and document dictation notes and circulate to relevant department
10. Keeping records up to date with notes on issues and resolutions.