Our client is a well-established and well-known house builder that requires a customer service coordinator to join their team due to growth. The role is to support the team with a variety of tasks and support the internal teams and they buyers. The role would suit someone who likes to be busy and have a varied role throughout the day and enjoys responding to queries and issues raised by house buyers and can demonstrate empathy, care and provide a resolution. Responsibilities in the role include: * Reception duties * Greeting visitors with a friendly and professional approach. * Own all issues raised by customers, dealt with them professionally, quickly through to satisfaction. * Ensure all enquiries via calls, emails, online, Social Media and responded to and progressed to the relevant department of owned by you. * Liaise with Site Managers and Sub-contractors to ensure all remedial works are completed efficiently * Communicate with the Managing Director to ensure all defects are dealt with by the appropriate teams * Liaise with the Buying department to order materials * Manage customer complaints through to resolution or referring to internal departments. * Type and document dictation notes and circulate to relevant department * Keeping records up to date with notes on issues and resolutions