H&J Martin Ltd (part of the Lagan Specialist Contracting Group) is now recruiting for a FM Account Lead. Company: H&J Martin Limited Facilities Management Job Type: Full Time, Permanent Location: Belfast / Cookstown Our Business H&J Martin Limited are a Fit Out and Facilities Management company operating throughout the UK and Ireland. As part of the Lagan Specialist Contracting Group our mission is to provide Construction, Fit Out and Facilities Management solutions in an environment where people feel safe, secure and valued. Role Overview To lead the delivery of integrated facilities management services for a key client account, ensuring operational excellence, commercial performance, and client satisfaction. The Account Lead is the primary client interface, responsible for strategic oversight, service delivery, KPI performance, reporting, and financial management. What you'll do Client Relationship Management Act as the main point of contact for the client, building strong, trust-based relationships. Understand client needs and translate them into service delivery plans. Lead regular client meetings, reviews, and strategic planning sessions. Service Delivery Oversight Ensure all FM services (hard and soft) are delivered to agreed contractual KPIs & SLAs Work closely with the Service Delivery Manager to monitor KPI performance. Drive continuous improvement and innovation across the account. Performance & Compliance Oversee compliance with statutory regulations, health and safety, and company policies. Monitor and report on service performance using CAFM and other reporting tools. Ensure timely resolution of issues and implementation of corrective actions. Full responsibility for contractual KPI performance and associated duties to ensure these are fulfilled. Commercial & Financial Management Liaise with the commercial team to manage contract accounts, forecasts, and financial reporting. Identify cost-saving opportunities and efficiency improvements. Support contract renewals, variations, and commercial negotiations. Ensure the remedial management is processed and provided to the clients Team Leadership Support other operational FM teams as required, covering all aspects of the agreed FM delivery model Promote a culture of accountability, collaboration, and high performance. What youll bring As an FM Account Lead your main skills and experience will include: Essential Criteria Proven experience in FM account management or service delivery roles. Strong understanding of FM operations, compliance, and performance management. Excellent client-facing and stakeholder engagement skills. Commercial acumen with experience managing budgets and contracts. Strong leadership and team management capabilities. Proficiency in CAFM systems and performance reporting tools. How we'll reward you Of course, we ensure that our benefits package is competitive and allows you to enjoy your downtime. As well as a competitive salary well provide a wide selection of lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities. Our benefits include: Excellent Annual Leave allowance with the ability to purchase additional days leave each year Occupational Sick Pay Paid subscription to relevant professional body/institution Life assurance Employer pension contribution Health Cash Plan with money off dental, optical, chiropody, physiotherapy to name just a few Access to hundreds of deals and discounts for major retailers, restaurants and service providers. Cycle to work scheme Additional days leave each year to support your choice of Volunteering activity On site Gym and Wellness Hub at our headquarters in Belfast open 7 days a week Discounted Gym membership As an organisation that has been awarded Platinum status, the highest accolade to be awarded by Investors in People, we are continuing to invest in our people development and this role is no exception! Your application At Lagan Specialist Contracting Group, we want everyone to feel welcome. Thats why we want you to know that we'll work with you to make the application process as smooth as possible. So please just let us know if you need any adjustments or support we'll do whatever we can to help. Please be advised that H&J Martin will seek an Access NI Disclosure for this position, which will be used in the decision-making process. Applications are being reviewed on an ongoing basis, and we may offer positions before the closing date if we find the right fit. We wish you every success in your application. The closing date for completed applications is Thursday 30th October 2025 at 12noon. LAGAN SPECIALIST CONTRACTING GROUP ARE AN EQUAL OPPORTUNITIES EMPLOYER