Job Description
Job Summary
We are seeking a highly organised and proactive Sales Support Assistant to join our dynamic team in the IoT Product Sales team. This role is key to ensuring the smooth operation of sales processes, supporting the sales team in delivering connected hardware and software solutions for intelligent building control systems, and interacting with our growing customer base.
You will play a central role in sales order processing, managing CRM data, and liaising with internal teams to help drive customer satisfaction and operational efficiency.
Key Responsibilities
1. Provide comprehensive administrative and operational support to the sales and account management teams.
2. Process sales quotations, purchase orders, and invoices for IoT hardware and software solutions.
3. Maintain up-to-date customer and project information within the CRM system.
4. Coordinate with logistics, technical support, and finance teams to ensure accurate and timely delivery of products and services.
5. Assist in tracking pipelines and sales forecasts, providing regular reporting to the Product Sales Director and sales team.
6. Handle inbound customer inquiries, ensuring professional and timely responses.
7. Monitor stock availability and liaise with suppliers and warehouse teams to manage lead times.
8. Prepare marketing and ...