Purpose of job
An individual who is well organized, with excellent communication skills and the ability to multi-task, is essential. Your primary role will be handling all aspects of Quality Control, together with After Sales & Service, with a supporting role in Engineering and Health & Safety activities.
Quality activities -Specific responsibilities
* Report monthly supplier Quality KPIs.
* Ensure that machines and attachments are built to the required specifications and quality standards.
* Ensure products are packed correctly, with associated paperwork checked prior to dispatch to UK and export customers.
* Produce quality reports for faulty items.
* Submit warranty claims for faulty parts from suppliers as required.
* Follow up on QR's and parts warranty claims with suppliers to resolution.
* Investigate RED TAGS and organize corrective actions.
* Raise returns notes for quality issues.
* Keep all current SOPs up to date.
* Develop and issue new build procedures and SOPs as required.
* Monitor pre-production builds.
* Produce inspection reports and sample approval forms for parts as required.
* Support new product development as required.
* Ensure all assembly tools are kept within calibration.
After sales / Sales & Service activities -Specific responsibilities
* Support customer accounts and queries as needed.
* Engage in customer prospecting when required.
* Run customer training and product workshops upon request.
* Provide after-sales support for products when needed.
* Make repairs to returned machines, both in-house and on-site as required.
* Prepare repair quotations and estimates.
Production activities -Specific responsibilities
* Highlight and prioritize opportunities to improve production efficiency with management.
* Record reductions in changeover times and component introductions.
HR & Health and Safety activities -Specific responsibilities
* Assist with lifting equipment testing and new installations as required.
* Assist with assembly aids, jigs, and fixture installations as needed.
* Assist with equipment repairs and justification for replacements.
Performance measurement
* Audit all production machine builds against a pre-determined build schedule.
* Be proficient in the use of SAGE and CIM50.
* Be proficient in Microsoft Office programs.
* Maintain quality and efficiency of work.
* Develop product knowledge and understanding.
* Ensure accuracy and completeness of all documentation and SOPs.
* Manage and prioritize workload effectively.
* Deliver improvements in production efficiency.
* Convey a professional image.
Communications
* Attend and report on daily KPIs.
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