Partner Enablement Experience Product / Process Owner
Lenovo Farnborough, England, United Kingdom
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Partner Enablement Experience Product / Process Owner
Lenovo Farnborough, England, United Kingdom
1 week ago Be among the first 25 applicants
Join to apply for the Partner Enablement Experience Product / Process Owner role at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
We are seeking a highly motivated and experienced individual to join our Lenovo Experience Group (LXG) Partner Digital Experience team which owns and is responsible for managing and optimizing the suite of tools and technologies that enable our Partners, Sellers and support teams. The goal of this role is to ensure that our sales and support teams have the right tools, technologies, and optimal user experience to effectively engage with sellers and Partners to drive sales, and close deals. You will be responsible for the effectiveness, adoption and ultimately user satisfaction of an assigned set of tools solutions through the measurement of KPIs (eg OSAT) and feedback.
In this role, you will be focused on listening to our Sellers and Partners and improving their experience on deployed platforms. You will lead key initiatives that involve process improvements, tool usability, data insights, performance and adoption. We are seeking a highly skilled experience manager to join our team with the responsibility of delivering WW revenue growth, Partner Satisfaction, Ease of Use.
Key Responsibilities
* Own and define the vision and strategic roadmap for partner engagement in alignment with broader business objectives
* Lead the development and execution of the partner portal strategy, including platform evaluation, optimization, and long-term scalability.
* Analyze, design, and improve end-to-end business processes to ensure seamless and efficient partner interactions across learning and development journeys.
* Act as a primary liaison between cross-functional teams and stakeholders (e.g., business operations, learning development, IT, partner support) to align on priorities and deliver coordinated outcomes.
* Drive global governance processes, ensuring progress tracking, accountability, and cross-team collaboration on strategic initiatives.
* Establish and monitor key performance indicators (KPIs) to evaluate portal usage, process effectiveness, and overall partner satisfaction.
* Champion a culture of continuous improvement, leveraging feedback, analytics, and industry best practices to drive innovation and process automation.
* Ensure compliance with internal standards, data governance, and relevant industry benchmarks.
* Translate platform insights and partner behavior analytics into actionable recommendations for business leaders and decision-makers.
* Lead internal training and change management efforts to ensure successful adoption of new tools, processes, and platform capabilities.
Qualifications
* Bachelors degree in business administration, Marketing, Information Technology, or related field (masters degree a plus).
* 5-8 years of experience in B2B/Channel sales and/or sales enablement roles; experience with channel partner relationship management
* Experience with data analysis, reporting, and dashboards.
* Knowledge of user experience, data analytics, automation, and workflow optimization.
* Proficiency in analyzing sales data to derive actionable insights and continuously improve the sales process.
* Project management experience is a plus.
What We Offer
* A multitude of professional and personal opportunities
* An open and stimulating environment within one of the most forwarding thinking IT companies
* Flat structures and fast decision-making processes
* A modern and flexible way of working to combine personal and professional life
* An international team with a high focus on collaboration
* Opportunities within Strong Employer Brand
* Attractive compensation package
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
IT Services and IT Consulting
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