Summary
Assist in the co-ordination, collection and maintenance of records, management data, and performance measures associated with the delivery of a Highway Works Permit system.
Wage
£24,796 a year
Training course
Regulatory compliance officer (level 4)
Hours
Monday to Friday between 9am to 5pm.
37 hours a week
Start date
Sunday 30 November 2025
Duration
2 years
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Assist in carrying out inspections relating to permitted works and NRSWA functions as may be required and any non-conformances identified are followed up, and the necessary charge applied, and evidence recorded.
* To attend site meetings with a member of the Permit Team
* Shadow a member of the team to carry out site inspections where sites are still live due to no closing notice or where work have overrun duration times.
* Take photographic evidence of any defects found.
* To assist with defective reinstatements, ensuring photographic evidence is available, and the necessary charge has been applied.
* To assist in the co-ordination of the team’s activities with all other internal departments and neighbouring highway authorities in order to meet cross-boundary Network Management duties.
* To support as requested in the event of any emergency on the highway such as subsidence and floods, which may include road closures or diversionary routes.
* To assist with the process and issue applications for Highway Licenses, including road-opening licences, A Boards, skips, scaffolds and temporary traffic control etc.
* To establish and maintain effective working relationships with both internal and external work promoters.
Where you'll work
Council House
Manor Square
Solihull
West Midlands
B91 3QB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CSA (SERVICES) LTD
Training course
Regulatory compliance officer (level 4)
What you'll learn
Course contents
* Plan and deliver compliance support services in line with business expectation
* Carry out activities in line with their organisations regulatory outcomes - ensuring business prosperity and consumer/environmental protection
* Work within the organisations policies and procedures and the law
* Assess regulatory risks and use risk assessment to guide their activities and target resources
* Gather, analyse, use and share data to inform risk assessment
* Engage constructively with business and tailor their approach to businesses that they interact with
* Take account of the provisions of statutory Codes in order to engage effectively with businesses
* Plan their compliance support activities so as to deliver their responsibilities efficiently
* Work as part of a team building and maintaining good working relationships with both business and regulator stakeholders
* Make appropriate intervention choices to have the greatest impact on supporting compliance
* Take a proportionate approach to intervention choice
* Work effectively with other organisations
* Prepare appropriately for checks on compliance
* Conduct interventions in a proportionate manner
* Be responsive to the circumstances encountered
* Make informed assessments of compliance and risk
* Follow-up on checks on compliance in an appropriate manner
* Promote the importance of compliance, and their organisations role in supporting compliance
* Provide information and guidance that is needed by businesses and/or those they regulate
* Provide the tailored advice that is needed by businesses where appropriate
* Communicate effectively with businesses that have failed to comply
* Work with partner organisations to support proportionate, risk based responses to non- compliance
* Conduct thorough investigations of non-compliance and allegations of non-compliance
* Take actions to deal with non- compliance using a wide range of interventions including advice and guidance, formal letters and notices. Where necessary impose sanctions
* Provide appropriate support for those adversely affected by non-compliance
* Having sound judgement. This includes making decisions about the relevance, quality and accuracy of the information available and using and sharing it appropriately
* Monitor and report on their activities and performance
* Evaluate their activities in relation to their regulatory objectives and their organisations strategic priorities
* Use IT systems to manage, share and store information in accordance with data protection requirements where appropriate
* Use digital technologies to communicate with and support partner organisations and regulated entities
* Use digital competencies to support the regulation of online markets
Training schedule
Online classes every month.
Requirements
Essential qualifications
GCSE in:
5 subjects including English and Maths (grade A-C/4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Team working