Job Description – Administrative Assistant
Job Title: Administrative Assistant
Location: Castle Donington (Office-based)
Hours: Part-time, 16–20 hours per week (flexible working pattern to be agreed)
Salary: National Minimum Wage to £14.00 per hour (depending on experience)
Reports to: Office Manager / Director
About Us
We are a growing travel and experiences company, dedicated to creating unforgettable trips and experiences for our customers. From unique holidays to tailor-made experiences, we pride ourselves on delivering exceptional service. We are now looking for a proactive and organised Administrative Assistant to support our small team in Castle Donington.
Role Purpose
The Administrative Assistant will provide day-to-day office and administrative support to ensure the smooth running of operations. This role is ideal for someone who enjoys working in a fast-paced, customer-focused environment and is confident using digital tools.
Key Responsibilities
* Handle incoming calls, emails, and customer enquiries in a professional manner.
* Assist with booking management, travel documentation, and itinerary preparation.
* Maintain and update company records, databases, and filing systems.
* Provide support with basic finance administration.
* Liaise with suppliers and partners regarding bookings and arrangements.
* Support the team with general office duties, including scheduling meetings and preparing reports.
* Contribute to social media and marketing tasks when required (e.g., updating posts, proofreading content).
Skills & Experience
Essential:
* Strong organisational and time-management skills.
* Good written and verbal communication skills.
* Competent IT skills (Microsoft Office/Google Workspace, email, spreadsheets, CRM).
* Attention to detail and accuracy in administrative tasks.
* Ability to work independently and as part of a small team.
* Confident on the telephone.
Desirable:
* Previous experience in an administrative role.
* Interest in or knowledge of travel, tourism, or events.
* Experience with booking systems or customer databases.
* Social media experience.
What We Offer
* Competitive hourly pay (NMW – £14/hour depending on experience).
* Flexible part-time working hours (16–20 per week).
* Friendly, supportive working environment.
* Opportunity to be part of an exciting and growing company in the travel and experiences sector.
Application process: To apply, please send your CV and a short covering letter
Job Type: Part-time
Pay: From £12.80 per hour
Expected hours: No less than 16 per week
Benefits:
* Flexitime
* On-site parking
Work Location: In person