We are looking to recruit a full‑time Reception Administrator for our Community Paediatrician Service at the Child Development Centre (CDC). Our Community Paediatrician Team works with children who have complex needs, disabilities or long‑term conditions, enabling them to achieve their maximum potential.
Community paediatricians are specialist trained children’s doctors with expertise in child development disability, general paediatrics (including child protection), educational and public health for children.
We will offer you a supportive environment where your contribution is valued and your development is encouraged. This is an exciting opportunity and we would want to hear from you if you are keen to embrace a new challenge.
Responsibilities
* Provide reception support front of house, meet and greet, give basic information and handle drop‑in enquiries in a courteous and appropriate manner; refer clients to relevant staff/clinics or take messages as appropriate.
* Be responsible for opening/unlocking and closing/locking up of the site in accordance with security protocols.
* Have a good general understanding of the service in order to effectively provide non‑clinical information and advice.
* Operate the telephone system, dealing with enquiries and redirecting as necessary; maintain an effective message‑taking system and ensure messages reach the staff.
* Arrange appointments as required and maintain up‑to‑date filing systems of clients’ records.
* Facilitate the booking and use of interpreting or transport services as required.
* Enter and maintain basic information around appointments on the patient information system.
* Ensure clerical work arising from each clinic is effectively completed at the end of each clinic.
* Use IT systems as required, following appropriate training, to carry out a range of duties to support health centre staff.
* Participate in maintaining an up‑to‑date display of health education literature within the reception area.
* Assist in providing general office support to service staff, e.g., filing, shredding, distribution and sending of post.
* Ensure equipment/stock are kept replenished and raise any issues or concerns as appropriate.
* Monitor and record room temperature and complete the temperature log.
* Support the logging of complaints/compliments and incidents on Datix.
* Ensure good Health and Safety practices at all times.
* Observe and promote standards set forward in the trust reception standards.
* Work within CNWL policies related to the function of responsibilities as an employee.
* Provide ideas, changes or new initiatives for improvements to policy, guidance, departmental procedures, systems and ways of working for improvement in service quality and delivery.
* Undertake all mandatory and supplementary training in line with policies.
Qualifications & Skills
* Highly motivated, flexible and conscientious with excellent interpersonal and communication skills.
* Ability to work in a busy environment, being organised and maintaining a high‑level of accuracy and attention to detail.
* Excellent interpersonal skills and the ability to communicate effectively with service users, carers, health professionals and team members.
* Good IT skills.
* Work under own initiative with a flexible and adaptable approach to meet the changing service needs.
* High level of discretion and confidentiality when dealing with sensitive patient and staff data and information.
Disability Confident – A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. For more details please go to .
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