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Receptionist

Brockenhurst
Careys Manor Hotel & SenSpa
Receptionist
Posted: 9 July
Offer description

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The role of the Receptionist is to extend warm and professional assistance to guests from the moment they arrive at the hotel. Providing excellent levels of guest care, creating memorable experiences and exceeding expectations is an essential part of this role.

This is an excellent opportunity to work at an award winning hotel and would suit someone looking to make use of their existing customer service skills and develop a career in hospitality.

Main responsibilities

* Work flexibly as part of the team
* Complete check-ins, check-outs and reservations, confidently and competently using the hotel’s PMS system, Opera
* Communicate with knowledge of our facilities, acting as an ambassador for the hotel and spa, the New Forest and its attractions.
* Identify opportunities to subtly upsell our services & products
* Liaise with other departments/managers and communicate information to ensure the smooth running of the hotel
* Ensure front of house areas and the property presents well at all times
* Ensure security is maintained in respect of money, keys, guest and hotel property
* Will have a real passion for customer service and a focus on the guest experience
* Must be friendly and engaging and possess excellent communication skills
* Must be highly organised with a keen eye for detail
* Must possess the ability to adapt to changing situations
* Must have a good understanding of the English language
* Will have experience of hotel software such as Opera/Fidelio (advantageous but not essential)

Employee per annum PLUS Service Charge tips

* Staff accommodation subject to availability
* Free off-peak use of the spa and gym facilities
* Paid day off on your birthday
* Free meals on duty
* Training and development opportunities
* Discounts off hotels stays, restaurants, spa services and products
* Friends and Family discounts
* Referral bonus for introducing a friend
* Enhanced annual leave for long service (5 years+)
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