Head of Customer Accounts page is loaded
Head of Customer Accounts
Apply locations Godalming - Surrey time type Full time posted on Posted 3 Days Ago time left to apply End Date: July 11, 2025 (11 days left to apply) job requisition id R0017160
Location: Godalming – The Mill
Salary: £65,000 per annum
Hours: 37 h ours per week
Contract Type: Secondment/Fixed Term Contract until June 2026
We’re seeking an experienced leader to join us as Head of Customer Accounts at Grange Property Management. You’ll provide overall management and leadership for Grange’s Service Charge operation nominally divided into back-office admin support and front-line customer facing functions.
We’ll look to you to inspire and lead the customer accounts team to support the wider Operations Team in all things to do with our block and estate finances. You’ll ensure best practice guidelines are properly coordinated with teams across the wider business so that compliance and customer experience remain at a high level .
We’re looking for an excellent, confident communicator with a proven track record of managing and motivating a hybrid team. You’ll also need significant experience of the production of leaseholder budgets and final accounts a s well as an in-depth knowledge and use of Qube property management software.
If this sounds like an opportunity for you then please review the full role profile before applying - Head of Customer Accounts
Salaries are just the starting point. Here at Grange we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle -dive in and find out more here
To find out more about who we are and what we do, please click here
Closing Date: Thursday 10th July 202 5 at midnight.
This is a hybrid role with a base location at our office in Lower Eashing near Godalming Surrey Candidates will be expected to work from the office at least 2 day s per week.
Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices as and when required .
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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment .
This vacancy may close without notice.
About Us
About Clarion Housing Group
Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own.
Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country.
We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities.
Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online.
To find out more about working for Clarion, please click here .
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
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