Job Description
3rd Line Infrastructure Support Engineer
Nr High Wycombe
£50,000 + Bonus + Benefits
This is a fantastic opportunity for a 3rd line Infrastructure Support Engineer / 4th line / Technical Specialist to join a leading IT Support company providing high-quality support to UK and international clients.
This role involves a mix of Infrastructure, IT Support, and project work, with key skills including:
1. VMware - building from scratch
2. SAN - setup and management, with deep knowledge
3. VEEAM or equivalent backup solutions
In addition to these key skills, the ideal candidate will have:
* Strong experience with virtualized environments, including installation, configuration, and management (VMware, Hyper-V, etc.)
* Expertise in Windows Server 2019 and later versions
* Knowledge of physical server hardware architecture (HPE ProLiant / Dell PowerEdge)
* Experience with network storage solutions - SAN / NAS (HPE SAN)
* Proficiency in Microsoft environments (ADUC, GPO, Certificate Services)
* Experience installing and configuring backup solutions (Veeam, etc.)
* Microsoft 365 administration skills (Intune, compliance, security, licensing)
* Basic network knowledge (routing, subnetting, VLANs, firewalls)
* Exposure to RMM solutions (N-able, Splunk, Arcsight, etc.)
* Full UK Driving Licence and own car
Key Skills & Responsibilities:
* Providing exceptional technical service to customers
* Managing service tickets in line with ITIL standards
* Demonstrating strong communication skills, both written and verbal
* Working independently or as part of a team to meet deadlines
* Acting as technical lead for assigned projects
* Seeking opportunities to enhance skills and stay updated with industry trends, and delivering findings to management
* Maintaining a proactive attitude towards technical support
* Conducting yourself professionally when visiting customers
* Having 5+ years of experience as a 3rd line IT infrastructure engineer supporting the technologies listed above
* Having 5+ years of experience in a customer support role
If you are a 3rd Line Infrastructure Support Engineer / Infrastructure Engineer / 4th line support engineer or equivalent, with very strong VMware, SAN, and backup experience like VEEAM, please send your CV today, as this position will be filled quickly.
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