We are looking for a confident and capable assistant to our wedding co-ordinators and sales team. You will be at the heart of the team, assisting on wedding days and being the first point of contact for all enquiries when they come in. There is potential for progression within the team and this is a great opportunity to learn all about the industry from initial planning stages through until the day itself.
The sales element is important as you will be conducting show rounds to interested couples with the aim to convert those into bookings. You will also be involved in assisting the provision of our planning service.
The role will mainly involve working on events, ensuring that the coordinator of that event is able to deliver the outstanding service that our couples expect.
You must be happy to work weekends and go the extra mile for our customers who will mostly be couples, preparing for the most important day of their lives.
Key Duties and Responsibilities
* Assisting the wedding or event manager on events.
* Promptly respond to all incoming sales enquiries – telephone, email correspondence and data inputting using our customer relations management software.
* Conducting show-rounds of Elmore Court with potential clients.
* Assist housekeeping team by reporting any untidiness, mess or damage.
* Help ensure the correct set up for events to client and Elmore Court specifications.
* Assist with Open Days and others showcase events.
* Quickly learn and have a full and confident understanding of what we do and how we do it.
* Create a welcoming, positive and friendly environment for clients and colleagues.
* Help communicate correct event details to all departments and particularly the Food and Beverage Operations.
* Ensuring safe working practices and compliance with Elmore Court hygiene, H&S instructions and regulations.
* Be willing to be part of the team and perform other duties if required. Be willing to get stuck in.
Key Skills and Requirements
We are one of the country's leading wedding and events venues and as such have a very high standards of customer service. You will need to be presentable, friendly and professional at all times and deliver an exceptional experience to all our couples and clients.
Qualifications
* Education in sales, hospitality, travel, tourism and/or event management – Desirable
* Educated to degree or equivalent – Desirable
* Maths and English GCSE - Essential
Experience/Knowledge
* Previous experience in hospitality is desirable.
* Previous experience in sales and customer service is essential.
Skills / Abilities
* Computer literacy essential.
* We use Mac operating systems so knowledge of that would be good.
* Love and passion for local and sustainable lifestyles.
* Ambitious, organised and able to work to deadlines.
* Good time keeping.
* Smart appearance.
* Outstanding people skills.
* Ability to deal with sensitive information with discretion and to maintain confidentiality at all times.
* Excellent team working skills with the ability to work collaboratively and co-operatively with colleagues.
* Embrace the opportunity to work at a unique and exciting venue.
* Prepared to work weekends and shift patterns that the business requires.
* Gregarious, diplomatic and the ability to work under pressure.
* You will need to hold a driving license and have your own car as public transport connections are almost non-existent.
About Elmore Court...
Elmore Court is an award-winning wedding and events venue in Gloucestershire with a family history going back nearly 750 years. Its current owners have transformed the house into a place for celebration and festivities that has a wonderful contrast between genuine heritage and cutting-edge contemporary design.
Salary and hours
This is a full-time role (ie 5 days a week) and working hours can include late nights.
Starting salary will be £25,500.00 if aged 21 and over. You will be eligible for discretionary bonuses after one year of service.
Start date
We are looking to fill this position as soon as possible.
How to apply?
There are three things you need to do.
1. Send us your CV as you would for most applications.
2. Make a video of yourself no longer than 2 minutes long and tell us about yourself and why you'd be great working at Elmore Court and email that to This is important for us to take your application seriously.
Job Types: Full-time, Permanent
Pay: £25,500.00 per year
Benefits:
* On-site parking
Experience:
* Event Management: 1 year (preferred)
Licence/Certification:
* Driving Licence (required)
Work Location: In person