Repairs Team Leader – Social HousingLocation: Crawley
Salary: £32,000 per annum
Contract Type: Full-time, Permanent
OverviewWe are seeking an experienced and motivated Repairs Team Leader to oversee day-to-day operational delivery within our social housing repairs service in Crawley. You will manage a team of operatives and administrators, ensuring repairs are completed efficiently, safely, and to a high standard, while delivering an excellent experience for residents.
Key Responsibilities:
Lead, support and motivate a team of repairs operatives and coordinators to achieve performance targets.
Oversee daily repair allocations, scheduling, productivity and quality of work.
Monitor KPIs including first-time fix rates, completion times, customer satisfaction, and compliance.
Carry out regular audits of repairs, ensuring all work meets contractual and regulatory standards.
Act as the point of escalation for complex or urgent repair issues.
Work closely with planners, supervisors, subcontractors and client representatives to maintain smooth service delivery.
Ensure health & safety procedures, safeguarding responsibilities, and compliance obligations are consistently upheld.
Support continuous improvement initiatives across the contract.
Contribute to reporting, team meetings, and performance reviews.
Requirements:
Experience in social housing repairs or property maintenance (essential).
Proven ability to lead or supervise teams in a fast-paced environment.
Strong knowledge of repairs processes, trade skills, and housing compliance.
Excellent communication, organisational and problem-solving skills.
Confident in using repairs management systems and Microsoft Office.
What We Offer:
£32,000 annual salary
Supportive team environment with opportunities for progression
Training and development relevant to the role