Overview
Job summary
Due to an internal promotion, West Walk Surgery have an exciting opportunity for a motivated, forward-thinking Assistant Practice Manager to join their friendly team based in The West Gate Centre Yate. If you enjoy a fast-paced environment and a job where you really make a difference to our patients and staff we would love to hear from you.
We are looking to cover a full-time role but would consider a job share. Please contact the current Assistant Practice Manager, Liz Thomson, if you would like to arrange an informal visit.
Main duties of the job
The role is to assist the Practice Manager in the day to day running of West Walk Surgery and our branch Surgery at Coalpit Heath.
About us
West Walk Surgery is a friendly 15,000 patient practice. We work alongside 5 GP partners, 6 salaried GPs, Clinical Pharmacists, Paramedics, Mental Health Nurse, Practice Nurses, Healthcare assistants all supported by our Admin team.
Details
Date posted: 08 September 2025
Pay scheme: Other
Salary: £33,000 to £40,000 a year Depending on experience
Contract: Permanent
Working pattern: Full-time, Job share
Reference number: A0254-25-0005
Job locations: 21 West Walk, Yate, Bristol, BS37 4AX
Responsibilities
Main Responsibilities:
HR
* Organise staff inductions, arrange paperwork, logins and smartcards for new members of staff
* Help with the recruitment of permanent staff and locums
* Organise staff training on all aspects of general practice as required
* Management of clinical and non-clinical annual leave calendar
* To organise staff appraisals as required
* To assist with action following on from appraisals
* Deal with and ensure up to date HR paperwork.
Operations
* Ensure that all administrative systems are running smoothly and recommend any necessary improvements
* Proactive and Reactive Operational support to clinical staff
* Can respond to urgent /non urgent operational support and also committed to forward planning and ensuring smooth running of clinical service
* Help the Practice receive a CQC excellent rating
Finance
* Help with CQRS and NHS England claims
* Ensure systems are in place to reach targets
* Work with our payroll company in sending on monthly staff salary updates/overtime
IT support
* To provide support to staff to ensure that they complete annual training on confidentiality and security of data and provide training as required
* To provide support and training for current and new staff in resolving simple problem with PCs and printers
* To liaise with IT support department to resolve other hardware and software issues
* Train new and existing staff as necessary on IT applications
* To assist with the development and implementation of the practices IT improvements
Premises Coalpit Heath and West Walk Surgeries
* To help deliver health and safety requirements, undertake risk assessments and organise annual fire training
* To assist with the building management so it complies with all aspects of legislation and best practice
Administration
* Organise the annual patient survey, collate results and feedback to the practice team
* Produce a quarterly patient newsletter
* Organise the annual review of patient complaints and ensure that action points are minuted and followed up
* Produce patient leaflets as required, ensure that existing patient information is correct and up to date and ensure that reception area and clinical rooms have a supply of leaflets
Other duties
* Deputise for the Practice Manager in their absence
* Provide administrative support to Practice Manager as required
* To undertake any other duties as agreed with the Practice Manager and/or partners
This Job Description will vary from time to time, by mutual consent, according to the way in which the Practice develops.
Person Specification
Qualifications
Essential
* Good standard of education with excellent literacy and numeracy skills.
Desirable
* Leadership and / or Management Qualification
Experience
Essential
* Experience of working with the general public and managing staff.
Desirable
* Experience of working in a health care setting
* Experience of leading multidisciplinary teams
* Experience of performance management, including appraisal writing, staff development and disciplinary procedures
* Experience of workforce planning
* NHS / Primary Care General Practice experience
* Relevant health and safety experience
* Experience of producing agendas and minutes for meetings
Knowledge and Skills
Essential
* Excellent communication skills (written, oral and presenting)
* Strong IT skills (generic)
* Excellent leadership skills
* Strategic thinker
* Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
* Effective time management (Planning & Organising)
* Ability to develop, implement and embed policy and procedure
* Ability to motivate and train staff
Desirable
* EMIS / Systmone / Vision user skills
* Proven problem solving & analytical skills
Personal Qualities
Essential
* Polite and confident
* Flexible and cooperative
* Excellent interpersonal skills
* Motivated and proactive
* Ability to use initiative and judgement
* Forward thinker with a solutions focused approach
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
* Confident, assertive and resilient
* Ability to drive and deliver change effectively
* Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Other requirements
Essential
* Flexibility to work outside of core office hours
* Disclosure Barring Service (DBS) check
* Maintains confidentiality at all times
* Full UK driving licence
Employer details
Employer name: West Walk Surgery
Address: 21 West Walk, Yate, Bristol, BS37 4AX
Employer's website: https://www.westwalksurgery.co.uk/
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