Crew Leader (Bar & Reception Manager) - MOXY Edinburgh Fountainbridge
This position is based on a full time contract.
Gross Salary: £30,358 per year
Confident communicator comfortable in a fast-paced service focused role.
Proactive problem solver and team player, who builds a fun environment that makes guests feel at home.
Main Tasks and responsibilities
* Helping guests and creating positive experiences
* Operate Food & Beverage outlets the Moxy way
* Follow all food safety, licensing and health and safety policies to work safely
* Supervise accurate and efficient reception operations including check in/out procedures
* Monitor the appearance, standards, and performance of the reception with an emphasis on training and teamwork
* Ensure Team Members have updated knowledge of all room categories, room rates, packages, promotions, local area and other general Marriott product knowledge necessary to perform their duties
* Follow Moxy Marriott brand standards
* Together with the team enroll new members for Marriott Bonvoy (loyalty program)
* Ensure Marriott Metrics are met and exceeded
* Although emphasis is on front office the role also includes F&B operation
Were looking for someone with Moxie, which is all of these things:
* Have high energy and a fearless do-it-yourself attitude
* Good with people and enjoy chatting with guests
* Skilled multi tasker who can balance hard work with great service
* Clear communicator fluent in English (and other languages a plus!)
Useful Experience
* Experience within the service industry
* Knowledge of hotel systems such as Opera and/or Micros
* Knowledge of Food Safety & Licensing laws
* Personal experience of travel and travel industry
BENEFITS FOR YOU!
* Health Cash Plan
* Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
* Discount on Food & Beverages at Marriott hotels worldwide
* Enhanced Maternity/Paternity/Adoption pay
* Pension scheme
* Twenty eight holidays (annually increasing to max thirty three holidays)
*a personality assessment can be part of the recruitment process*
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