We've got an incredibly exciting, new opportunity for a part time Maintenance Operative (15 hours per week) to join our regional operations team on the Isle of Arran, a role which would see you taking accountability for Maintenance in our properties. We provide an essential service to our homeowners; our managed service takes the stress away from letting out a holiday home, as we take care of cleaning, maintenance, check in – you name it, we'll simplify the process and take the pressure away. Due to the nature of the role, it is important that you live on the Isle of Arran and have a full, clean driving license.
Awaze is Europe's largest manager of holiday rental properties, with 110,000 units under management in over 600 destinations in 25 countries across the continent. Our purpose is simple – to delight owners and guests. The business operates more than 25 consumer brands including, Novasol and Hoseasons
The Role
Reporting to the Maintenance Senior, we have an exciting new opportunity for a Maintenance Operative to join our team. You'll be responsible for delivering quality maintenance to our owners' homes ensuring that our guests have an Awazing stay, every time.
You'll also be responsible for managing direct and 3rd party maintenance teams to deliver operational excellence at a local level, in a role which will see you trusted to always suggest new ways of working and enhance working practices.
The Regional Operations Team is responsible for delivering Operational Excellence to our Owners and Guests, at a local level. We do this through ensuring consistent operational standards when it comes to cleanliness, maintenance, service delivery and guest check-in, and it will be your role to deliver maintenance excellence on every job you do. Regional Operations presents one of the biggest growth opportunities available within Awaze and we are building a team of commercially savvy, operationally minded and ambitious people to help us fulfil our potential.
This is a genuinely exciting role for an operationally-focused team member who enjoys building fantastic teams which delight owners and guests through amazing local service delivery.
What you'll be doing
We know it sounds a cliché, but this is a role where no two days are the same. Some of your key responsibilities will include:
Managing 3rd party maintenance suppliers to deliver excellent operations to our owners and guests, ensuring a consistently high quality when it comes to general maintenance.
Ensuring we have an appropriate supply of 3rd party technicians/specialists, for both present and future needs
Ensuring all work you complete is within specified H&S procedures
Building a strong employer/contractor brand locally
Using data to inform how we deliver and optimise quality, reliability and cost of service delivery
Key skills we need
Experience of managing and motivating contractors
Adaptability and a passion for taking the initiative in a fast-paced and ever-changing work environment
Demonstrable experience of making decisions using data to drive change
A creative approach to operational problem solving, with tangible examples
The ability to prioritise and deliver a project from beginning to end, irrespective of external factors and pace
Due to the nature of this role, a full, clean driving license is also essential, as you'll be expected to visit our homes and will need the ability to be present in the offices that you're responsible for on a regular basis
Equally as important as all the technical "stuff", we're looking for someone who is hungry to learn, irrespective of their seniority. We don't believe in standing still (we work in travel, after all), but instead think that everyone should be learning, all the time. Whether it's a new analytical tool, an industry event or a mentoring opportunity, we will support you to grow your skillset.
If you're excited by working in a fast-paced environment, are obsessed by all things customer and want to join us on our journey, we'd love to chat.
What we'll give you
This is an opportunity for you to join us at a pivotal point in time as we invest in our future
You'll be supported by a team of genuine, passionate people
We work cross-functionally, so you'll be given opportunities to develop skills outside of your core skillset.
You'll be an integral part of a team which delivers great commercial results, and who doesn't want that?
We offer a competitive salary and benefits; we're all about holidays, so we practice what we preach and offer some great travel discounts and a range of other perks.
Working hours
This role is for 15 hours per week over 2 days, including weekends and bank holidays.
What else do you need to know?
We want to make the application process as stress-free as possible, so typically we'll have an informal chat with you on the phone, followed by a comprehensive interview over Teams, where you'll have a chance to find out a bit more about the exciting things we're doing (and maybe tell us what we're doing wrong). We want to hear about what makes you tick and why.
We are an equal opportunity employer and we value diversity and inclusion. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, disability status or marital status.