Overview
Job title: Technical Support Officer (Administrative) | Contract: Permanent | Hours: 37 per week | Salary: £28,598 - £31,022 per annum
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions. As a Technical Support Officer, you’ll thrive on being part of a busy, high-pressure team and provide a high-quality customer focused service within the Intervention Team/Mechanical & Electrical Team.
About You
* High quality customer service
* Accurate record keeping and data inputting
* Ability to work in a busy environment
* Excellent level of IT skills
* Ability to prioritise workloads effectively
About The Role
This is an exciting opportunity for a motivated, reliable, and hardworking candidate to join the Intervention Team/Mechanical & Electrical Team within Asset Management. You will provide operational support to the service and act as a liaison between customers, service providers and internal teams. Assist in Electrical Compliance to gain warrants of entry.
You will be the frontline interface for the service to ensure problems are addressed promptly with customer-focused outcomes. You will take ownership of enquiries and tasks and monitor completion through to resolution, including taking corrective action as required. You will accurately record correspondence within council systems and work with external and internal partners to develop solutions. You will provide high-quality administrative services and contribute to efficiency, cost effectiveness, and quality within the council’s targets, standards, and policies. You will support service plans and the ongoing innovation and improvement of the service in line with council objectives.
There are no specific qualifications required for this post, but good communication skills (verbal and written) and daily use of IT systems and Microsoft packages (e.g., Excel and Word) are expected. Leeds City Council operates a flexible working policy; however, office cover is required from 8:00am to 5:00pm in line with business needs, with potential early or late shifts.
What We Offer You
* a competitive salary and annual leave entitlement plus statutory holidays
* membership of the West Yorkshire Pension Fund with generous employer contributions
* flexible and hybrid working arrangements subject to service requirements
* a clear career pathway and continuing professional development opportunities
* a range of staff benefits to support wellbeing and financial wellbeing
How To Apply
Apply for this job online by completing the online application form. Read our guidance and ensure you submit all sections.
If you have queries or would like an informal chat about the role, contact Kerry Gold at 07450 475233 or email kerry.gold@leeds.gov.uk
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from women, carers, veterans, LGBT+, ethnically diverse, disabled and care-experienced people.
This role is based in the UK. You must evidence your right to work in the UK prior to commencing employment. If you do not have the right to work in the UK, consider eligibility for sponsorship through the Skilled Worker visa route before applying.
Job Description
Job Purpose: Under the general direction of the Technical Support Officers, work as part of a technical support team providing day-to-day general support to the Intervention Team within Asset Management. Support the wider team with customer aftercare, logging and updating complaints tracker, handling emails, and maintaining data quality.
Responsibilities:
* Provide support to the Service in both office-based and home-working environments
* Undertake general clerical duties including maintenance of records and distribution of material
* Handle telephone duties as required, providing first point of contact for customers
* Operate ICT packages (Word, Excel, databases, mail merge, etc.)
* Input data into the asset management ICT system with accuracy and efficiency
* Participate in training and development activities to stay up to date
* Deliver value-for-money, customer-focused service
* Take accountability for outputs and adapt to changes to assist other services as required
* Maintain data quality and collaborate with colleagues and external partners to develop solutions
* Contribute to service improvement and adhere to council policies
The duties are not exhaustive and may include other duties aligned with the post’s job evaluation outcome. The role will operate within the council’s flexibility protocol.
Qualifications
No formal qualifications are required, though NVQ Business and Administration Level 2 or equivalent would be desirable.
Knowledge, Skills & Experience
* Knowledge of confidentiality and handling customers’ personal information
* Understanding of meeting deadlines and best practice in customer relations
* Knowledge of social housing issues and computerised systems including Microsoft Word, Excel, and Outlook
* Ability to work flexibly across locations, take down detailed information, and maintain accurate records
Desirable Requirements
* NVQ Business and Administration Level 2 or equivalent
Seniority
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Government Administration
#J-18808-Ljbffr