The Non - Bureau Carrier Accounting Relationship Manager (Credit Control) will be responsible for the delivery of the A&S financial targets for designated business units, through building and maintaining excellent relationships with Accounting Teams, BUs and relevant Stakeholders along with maximizing cash flow to meet carrier settlement terms, reduce exposure and enhance customer service and provide oversight to key strategic carriers ensuring any issues are handled with promptly and effectively. This role is based at Ipswich which a minimum 2 days in office.
The Role:
1. Build and maintain ongoing relationships with carriers, BUs and A&S Teams in Ipswich and Mumbai
2. Step in to resolve any issues on key strategic carriers as they occur whilst maintaining regular communication with them
3. Provide strong visibility within the BUs to facilitate resolution of queries
4. Facilitate regular meetings with the BU, where possible on a face to face basis, to achieve successful outcomes
5. Manage the metrics to ensure all action is taken to achieve these
6. Management of B&DD positions, hands on as necessary to reduce the bad debt position
7. Provide guidance in the recovery of funded positions
8. Guide and support Mumbai on escalated issues, ensuring any training gaps are referred to the Team Leader so appropriate training can be given by the Tech Leader
9. Provide mentoring / knowledge sharing to ensure all necessary colleagues are upskilled
10. Handle escalations, prioritising urgent activity
11. Produce Exec summary for stakeholders