Contract: Fixed Term until 31st March 2027
MAIN PURPOSE
The adviser role will provide advice to clients in a variety of ways. This will include referrals from partner organisations, both incoming and outbound telephone calls and attendance at outreach settings. In addition web-chat, email, face to face video conferencing, and in future other digital channels such as social media.
The Adviser’s role is to explore the client’s issue and then provide information and advice relating to the client’s options.
* Identify and assist those clients who can self help or need assisted information. If the client needs full advice to either provide this immediately or arrange a further appointment.
* Advisers will research all options available to the client and explain their rights. Advisers will identify entitlement to benefits and complete basic form filling as well as providing budgeting advice and negotiating with third parties as needed.
* Advisers are required to ensure electronic client information and records are accurate and reflect the advice given. They must also comply with the Quality Advice process.
1. The Adviser will pass clients onto Caseworkers if they require help with complex issues. Similarly, if they are vulnerable or they are adul...