Senior Account Manager – Global Account, Performance & Social Channels
We are looking for a Senior Account Manager to support a key global account across performance and social channels. This fast‑paced role combines strong client service fundamentals with a clear understanding of how social channels work in practice.
Key Responsibilities
* Act as the day‑to‑day contact for client stakeholders, ensuring clear communication and expectation management.
* Build strong relationships by understanding client priorities, challenges, and ways of working.
* Coordinate organic and paid social activity, including influencer and creator management.
* Oversee projects from brief to final delivery, keeping timelines, approvals, and workflows on track.
* Collaborate with creative, studio, digital, insight, and production teams to deliver socially relevant, on‑brand work.
* Maintain documentation, schedules, and status reports to keep everyone aligned.
* Support the Account Director with estimates, scopes, budgets, and financial tracking.
* Stay ahead of platform updates, emerging behaviours, and best practices to inform recommendations.
Qualifications & Experience
* Extensive account management experience in a client‑facing role within an agency setting.
* Solid understanding of how social content is made, adapted, and delivered across channels.
* Knowledge of performance‑driven social media marketing or digital marketing.
* Strong organisational discipline and ability to manage multiple deadlines.
* Experience coordinating diverse teams to deliver for multiple stakeholders.
* Confidence in communicating social requirements clearly and without jargon.
* Calm, solutions‑focused approach in fast‑moving situations.
* Attention to detail and pride in delivering high‑quality output.
Seniority Level
Not Applicable
Employment Details
* Salary: Competitive
* Working Hours: Monday to Friday, 9am‑5.30pm
* Hybrid Working: 2 days based in the Chiswick office, 1 day per week in the Mansfield office, 2 days at home
* Free parking
Employment type: Full‑time
Job function: Marketing
Industries: Marketing Services
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