* Interview date Date to be confirmed with at least 5 days’ notice provided
Job Title
Location
Little Hulton
£12.47 per hour, Band 2 Competency Based Framework
Hours
Provide absence cover between Monday – Friday, as and when required/available
Working hours are 4.5 hour shifts from 08:00-12:30 or 4.5 shifts from 12:30-17:00. You may be requested to start at any time between 08:00 – 17:00.
Contract
Bank
Introduction
At St Ann’s Hospice, there’s one thing that motivates us and that’s providing excellent care and support to those living with or affected by life-limiting Illnesses.
We are looking to recruit a compassionate and professional individual to join our team as a receptionist. In this customer facing role, you will be the first point of contact for patients, visitors, and staff, so a warm and empathetic manner is essential. You will need to demonstrate strong communication and organisational skills, and be committed to supporting the smooth and welcoming operation of the hospice.
Job Summary
The Role
The Receptionist will:
* Provide a professional first impression of the hospice
* Work closely with the nursing team announcing patient arrivals
* Communicate with all departments regarding visitor arrivals
* Safeguard patient and visitor confidentiality at all times including adherence to Data Protect Act following GDPR
* Provide information on services and retail products
* Ensure good knowledge of the hospice and be able to answer queries or questions as required
* Assist other departments as required, work permitting
* Complete all required training
* Provide an excellent level of customer service
* Ensure the Reception area is free from clutter
Requirements
The Receptionist will have:
* A commitment to developing IT and digital skills
* Experience of working in a customer service role
* Experience of working in a reception role in a similar environment would be desirable
* A general level of education to GCSE or equivalent
The Receptionist will be able to:
* Appropriately escalate where necessary to the relevant staff members
* Ensure our values are following at all times
* Ensure all access/entry guidelines are followed by visitors
* Assist in an emergency situation following directions from the Nurse in Charge
* Answer phone calls and deal with enquiries
* Adapt your approach and communication techniques to meet patient’s specific needs
* Liaise with contractors ensuring the correct documentation is completed before they start work
* Bank staff are entitled to 5.6 weeks holiday per year, including bank holidays. Entitlement is calculated on a pro rata basis depending on the number of hours worked
* Contributory pension scheme up to 7% matched contribution
* Free parking
* Discounted lunches on site
* Meaningful work, making a difference in the lives of others
* IIP accredited employer creating the right environment for everyone to thrive and reach their potential
How to Apply
If you would like to contribute to making a difference for a much-loved charity, we’d love to hear from you.
Please contact Mark Fletcher at mfletcher@sah.org.uk for more information.
Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.
The successful candidate will be subject to a Standard/Enhanced DBS Check, the cost of which is covered by the hospice. Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.
We reserve the right to close and interview prior to the dates outlined below.
Closing date:22nd August 2025
Interview date:Date to be confirmed with at least 5 days’ notice provided
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