Description
To supervise the technical claims handling within a Unit of Broadspire by Crawford company and manage a portfolio of complex/and/or high value claims
Responsibilities
* Assist Team Manager in the supervision of the technical performance of the unit on a daily basis, including being the technical referral point for the team and senior person at internal case conferences.
* Manage personal portfolio of claims.
* Ensure reserves are regularly reviewed and accurate.
* Assist with the conduct of technical audits of handlers work and drive technical performance to achieve targets.
* Authorise payment requests in accordance with authority levels.
* Support the concept of corporate governance, complying with all corporate requirements (including Company policies and procedures) – internal and external, as required.
* To provide input to the Team Manager on appraisals from a technical file handling perspective
* Highlight training needs and effectively plan and action delivery of training/mentoring.
* Participate and contribute to the delivery of projects from time to time and ensuring work is completed within set timescales and to the client and Broadspire requirements.
* Participate in Client interaction and supplier management where directed
Qualifications
* Supervise technical performance
* Conduct technical audits of handler's work
* Recognises and works as one team
* Commits to team decisions
* Works collaboratively with others to achieve individual and team objectives
* Shares information, knowledge & experience freely with others
* Enjoys work and has a positive impact on others
* Builds and maintains positive relationships within and across the team
Essential
* Demonstrate appropriate levels of technical claims handling capability/knowledge
* Ability to train staff on technical aspects and act as a Mentor
* Excellent attention to detail
* Experience of Fraud awareness
Desirable
* Progress towards relevant professional qualification
* Quality driven technical cross class claims experience.
* Pro-active and assertive claims handling approach
* Team focused – working with colleagues throughout the business to achieve a common goal.
* Ability to train and mentor staff including participation in internal case conferences
* Responsiveness to change and change management
* Appropriate understanding and application of FSA/TCF/DPA requirements Participate in internal audits, as required
* Ability to interact with clients at all levels including operational staff, legal departments, insurers and captives.
* Ability to work as an individual and as part of a team
* Attention to detail and accuracy
* A positive attitude and a proactive approach to solving problems
* Able to co-ordinate a variety of actions concurrently
* Excellent customer service, communication and organisational skills
* Able to co-ordinate a variety of actions concurrently
* Team player
* A level of flexibility
* Desire to achieve quality results
* Supervise technical performance
* Conduct technical audits of handler's work