Short Description
Colt DCS is searching for an innovative, self-driven individual to manage their digital internal communications platforms. Sitting within Internal Communications, you will be a key member of the team, using your expertise to drive engagement between our internal channels and colleagues.
Job Description
Role Requirements
Intranet Management
* Input into and drive the internal intranet strategy for DCS
* Proactively review and improve the intranet to ensure all regions and functions are represented, with up-to-date information
* Regularly report on and use metrics to drive engagement between colleagues and the intranet
* Support in creating and delivering intranet pages and articles
* Ensure the intranet clearly illustrates DCS’s values, purpose and vision
* Use your expertise and metrics to iterate and improve technical capability of the intranet
Internal Social Media Management
* Use your expertise to support and lead in the implementation of DCS’s new internal social media channel
* Create and own channel governance for the social channel, including roles and responsibilities, group permissions, and group types
* Input into and drive internal social media strategy
* Regularly track and report on metrics, using insights to suggest future improvements and drive engagement
Town Hall Technical Support
* Assist with the end-to-end process of quarterly Townhalls
* Lead in technical support for virtual and in-person Townhalls, including Teams and hybrid set-ups
* Suggest innovative enhancements to improve the end-user experience
Required Experience
Digital Internal Communications Platforms
* Minimum 2 years of experience managing internal digital communication platforms such as intranets, internal social media tools (e.g., Yammer, Workplace by Meta, Viva Engage)
* Proven ability to drive engagement through digital channels using content strategy and analytics
* Desirable: Previous experience in successfully implementing a new internal social channel, within a global business
Intranet Strategy & Management
* Hands-on experience in intranet content creation, structure optimisation, and user experience improvements
* Strong expertise with SharePoint as an intranet platform
Internal Social Media Governance
* Experience implementing or managing internal social media channels, including setting up governance frameworks (permissions, roles, group types)
Content Creation & Editorial Support
* Strong writing and editing skills for internal articles, announcements, and intranet pages
* Experience collaborating with stakeholders to ensure content aligns with company values and tone of voice
Technical Event Support
* Experience supporting virtual and hybrid internal events (e.g., Town Halls), including familiarity with Microsoft Teams or similar platforms
* Comfortable troubleshooting basic AV and tech issues during live events
Stakeholder Collaboration
* Demonstrated ability to work cross-functionally with HR, IT, and business units to ensure digital channels meet employee needs
* Ability to support stakeholders in updating their area of the intranet
Analytics & Reporting
* Proficient in using analytics tools to track engagement (e.g., SharePoint analytics, Viva Insights, Google Analytics)
* Ability to present data-driven recommendations to stakeholders to improve channel performance