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Call handler - temporary

Glasgow (Glasgow City)
Temporary
hays-gcj-v4-pd-online
Call handler
Posted: 20 October
Offer description

Job Title : CallHandler

Location : Southside of Glasgow

Contract Type : Temporary

Rate : £ hour

Shifts : 3 days on/ 3 days off - variety of shifts (including nightshift)

About the Role :

We are seeking a highly motivated and reliable individual to join our fast-paced, multi-functional control room team. This role involves handling a variety of critical and sensitive calls, ensuring prompt and effective responses to a wide range of situations.

Key Responsibilities :

1. Responding to Telecare alarm activations and providing reassurance and support to vulnerable individuals.
2. Handling Anti-Social Behaviour reports and escalating appropriately.
3. Managing Out of Hours (OOH) support lines for housing repairs and homeless presentations.
4. Monitoring CCTV systems and responding to incidents in real-time.
5. Receiving and processing fire and intruder alarm activations from residential andmercial properties.
6. Liaising with council wardens, emergency services, and external contractors to coordinate timely interventions.

Essential Skills & Experience :

7. Excellentmunication and interpersonal skills.
8. Ability to remain calm and professional under pressure.
9. Strong attention to detail and situational awareness.
10. Experience in a call handling, emergency response, or control room environment is desirable.
11. Familiarity with housing services,munity safety, or Telecare systems is an advantage.
12. IT literate with the ability to learn bespoke systems quickly.

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