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Name: Retail Customer Service Officer
Site / Location: Randwick Post Office
Ref #: 12371820
Entity: Australia Post
Opening Date: 01-Jul-2025
Suburb: Randwick
State: NSW
Work Type: Permanent Part Time
Weekly Hours: 25
Description & Requirements
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
About the opportunity
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year, around one million customers visit our Australia Post Offices. Our retail teams ensure each experience is positive, supported by welcoming colleagues, ongoing training, and career development opportunities.
Relief locations include Randwick, St Paul's, Matraville, Maroubra, Kingsford, and Coogee.
Working 25 hours per week, from 12 PM to 5 PM.
Pay rate is $27.48/hour, increasing to $29.37/hour after approximately 3 months, plus 12% Superannuation.
You'll be
* Performing customer sales and service transactions.
* Managing high-value transactions accurately (cash, cheques, credit cards, EFTPOS).
* Conducting identity services transactions, including Australian Passport Interviews.
* Promoting products and services through up-selling, cross-selling, merchandising, and promotional activities.
* Assisting customers with mail lodgements and related costs.
* Building relationships by understanding customer needs.
* Assisting with administrative duties such as stocktaking and record maintenance.
About you
You’re friendly, enthusiastic, reliable, and enjoy working in a team environment.
You’re committed to putting customers first to make a positive community impact.
* Experience in customer service and/or cash handling.
* Ability to lift up to 16 kg of mail regularly and stand for your shift.
How we'll deliver for you
* We invest in your long-term growth, aligning with our values of trust, inclusivity, empowerment, and safety.
* Be part of a culture where everyone feels valued and authentic.
* We support your wellbeing and recognize your contributions with benefits like Post Perks.
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live, and gather as employees.
We are committed to reflecting the diversity of our communities and fostering an inclusive workplace for all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, and refugees.
We are proud to be a Disability Confident Recruiter and strive for an accessible, bias-free recruitment process and workplace. For accessibility inquiries, contact our Diversity & Inclusion team at inclusivecareers@auspost.com.au.
Discover what a day in the life of the Retail Team at Australia Post looks like:
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